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Reviews - Thornton Hall Hotel and Spa


Neston Road Thornton Hough, Wirral, CH63 1JF

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (7)

71% would recommend it to a friend


Customer service

Food quality

Room quality


  • John e

  • November 2015

Front line staff gave a poor first impression

Facilies at the hotel and the rooms were excellent and of good quality.

The evening was of good quaility and the staff at the meal were very attentitive. However, the receptionist when we arrived gave a very cold unwelcoming impression and when checking out, we were left queing for over half an hour and no apology was given for the queing time and this gave a poor final impression.

  • Robert W

  • September 2015

Fantastic short break

Could not have asked for a better time away, we were simply after a relaxing break and this ticked all of the boxes.

  • David B

  • August 2015

An excellent hotel weel located for Chester Liverpool & North Wales

  • S Howard

  • July 2015


Great food.

  • M phillips

  • June 2015

Enjoyable stay.

value for money.

  • kathryn f

  • April 2015


We stayed as we attended a wedding there.

On arrival the staff were friendly and accommodating. The reception room and grounds were excellent, a lovely location for a wedding. The wedding reception was excellent (we had Lamb). Our room was as we would expect, clean and to a good standard. We enjoyed use if the facilities the following morning.

  • D Lennon

  • March 2015

Bad Experience

Paid for Superior Double, wife having cancer treatment next day.

Room should have had slippers and robes, water, fresh fruit. Reception doubted our word until my wife showed the receptionist where to look on the site, she levelled blame at Laterooms, didn't apologise. We then had 3 deliveries to the room..crazy still no interest or concern ie ownership shown. When checking out same person sked if we had had a nice stay...not for £300 including dinner. now then another issue, I agree it may have been their rules but....we looked at the menus, the bar menu had so soup available to start and rib eye steak. Advised that neither of these could be served in the main restaurant 'Lawns' as it was for fine Dining. So asked if we could have the soup as starter and the main course from the 'Lawns menu' in the Lawns restaurant,. The manager said no it was policy that they could not serve the lounge or bar menu in the main restaurant. so we elected to have the starter in the bar area and then move into the restaurant for the main course. This was now a problem, the manager wasn't happy with this so reluctantly offered to serve us in the restaurant. The restaurant was empty for most of the evening, max 3 couples. The manager/waiter once settled to the situation was polite,

Overall impression poor service, low level of customer service, no empathy, no apologies. Well below national standard.