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Reviews - Grey Street Hotel


2 10, Grey Street, Newcastle upon Tyne, NE1 6AE

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (30)

67% would recommend it to a friend


Customer service

Food quality

Room quality


  • chris f

  • March 2015

Dont bother

Expensive for a poor experience.

I booked a twin room and was given a very small double near the lift which kept me awake half the night. Could not open a window so became stuffy. Toiletries for only one person and had to ask for more tea milk etc. Paid extra £10 each for breakfast which was a very limited selection and hot food was not all freshly cooked. In the middle of our meal a window cleaner arrived beside us and began washing the windows inside, that was a first. Very dish piled up for cereals was dirty, had to ask for a clean one. Never again!

  • Savas K

  • March 2015

Grey Street Hotel

Very small room, horribly slow internet, very old tv (with only 3-4 channels), old carpets.

  • c Short

  • March 2015

Nice hotel, very close to everything.

Good stay all in all.

  • Mike Whitehouse

  • March 2015

Grey St Hotel

Good hotel right in the centre of Newcastle.

Reception staff excellent.

  • E Penny

  • February 2015

excellent stay

After reading previous comments I was a bit dubious.

But it was clean, food was nice, beds were soft, everyone was friendly. Really can't complain we would stay again

  • Jon G

  • February 2015

Great staff

Great location, excellent sound proofing from the street - given its great location.

Huge double room - showing signs of tiredness but stylish enough and great value. Best of all are the staff - no fuss, no formalities, no over-trained brand nonsense, just helpful and accommodating.

  • l usher

  • February 2015

Lovely stay! could of been better! but still would recommend!

I stayed her with my partner and we did have a lovely stay the only thing is when we got there it would of been nice to be told about the bar they had or the living room or about breakfast but nothing was mentioned, the information was in the book they had put in the room but would of nice if they had of greeted us with the information.

When we came into the room it was small but all you needed the bed was massive. 6ft bed. Had an excellent night sleep. The next day we came down and asked where we could get a drink of juice and you had to buy a breakfast to get some juice which I thought was stupid as your paying the money to stay there they could at least let you buy a bottle of water but never mind we went for some breakfast that cost 10 pound but it was worth it, you get a continental choice of cereals and fruit and yoghurt and you can help your self to the fruit juices and after you have that you get a choice of a hot breakfast I got eggs benedict it was lovely. Then as we were leaving there was another person in reception and there friend was lounging around the reception with there legs hanging over the settee and as we walked passed he done this massive loud burp. It was disgusting. Not nice when you have just.finished your breakfast. That annoyed me but other than that it was a lovely stay. We would stay again.

  • Joanne C

  • February 2015

Very comfortable Stay!!

Very friendly & helpful staff upon check in.

Rooms were clean and very well equipt. The beds were so comfortable I found it very difficult to get out in time for checking out. All in all, good value for money considering the standard & cost of some of the other hotels in the area. Central location and I would certainly come back and stay again.

  • Mikala P

  • January 2015

Excellent location

We stayed January 2015, the room was lovely and warm, comfortable and clean, had an excellent view of Grey Street.

Nice friendly staff. Ideal location for the bars, restaurants and shopping. Will def. be staying here again. It was ideal.

  • Zoe G

  • January 2015

Tired and a bit grubby

Mostly ok for a work stay over but very tired property and my room bore no resemblance to any of the photos Incredibly noisy heating / cooling.