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Reviews - Ramada Encore Newcastle-Gateshead


Hawks Road Gateshead, Newcastle upon Tyne, NE8 3AD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (104)

90% would recommend it to a friend


Customer service


Food quality

Room quality


  • David t

  • October 2015

Ideal location for visiting Newcastle via Gateshead Millenium Bridge.

The hotel is in an ideal location for travelling around the area with good transport links.

A pleasant walk over the Gateshead Millenium Bridge and along the Quayside takes you into the centre of Newcastle. Accommodation is basic, clean and was quiet during our stay. Replacement supplies of tea, coffee, sugar and milk were very limited and normally required a request at reception. Our main disappointment was with the evening meal in the restaurant. We decided to eat in the hotel restaurant after a long day out but the whole experience was enough to say never again. My wife asked what the vegetables were with the cottage pie, and was told green beans, carrots and red onions. 50 minutes later, the waitress came to ask if everything was alright with our meal but stopped mid-sentence when she realised we that we were still waiting for it to arrive. When the meal eventually arrived, the vegetables were actually cauliflower, cabbage, peas and carrots - the first two being her pet hates. Our meals were not piping hot, suggesting they had been prepared and left for some time awaiting collection. Added to this, the portion size of the chicken tikka was not value for money. Our waitress passed our comments on to the chef and returned with the comment "There is nothing he can do about it". This left us feeling very undervalued as customers.

  • Marilyn t

  • October 2015

Good position not so good food

position excellent for a city break as you can easily walk into the centre.

After staying in one night to eat as weather not good we were all disappointed with quality and quantity of food for price and after saying this to the staff they didn't seem to care or know what to say or do, so wouldn't eat there again.

  • n greig

  • October 2015

Ramada Encore Newcastle-Gateshead

Lovely clean and very warm hotel.

Would have liked 2 large towels so there was one per guest.

  • D High

  • September 2015

ripped off

Take money before departure left with no money in bank

  • E Clark

  • September 2015

  • P Lowe

  • August 2015

Short stay on return journey

Excellent position, value and service.

Really helpful and friendly staff. Short walk to the millennium bridge and close to bus service into both Newcastle and Gateshead centres.

  • Alan N

  • August 2015

Great location

Great location on south banks of the Tyne with great views of the bridges, the Quayside and Newcastle

  • Matthew M

  • August 2015

Fantastic Hotel

The hotel was brilliant, we were well looked after from start to finish.

Great value for money. The only issue I had was that the double bed was two single beds pushed together, this was incredibly uncomfortable for me and my partner and meant we got hardly any sleep, if this is what all the double beds are like, I probably will not return or use Ramada again. Although, apart from that, the stay was absolutely fabulous.

  • Lisa W

  • August 2015

Last minute bargain

Booked last minute and only paid £49 so couldn't fault it at all for this price.

Room was a good size, modern and very clean. No bath, but had a huge walk in shower. Within walking distance of Newcastle Quayside, bars and restaurants but the shops are a lot further away in the city centre.

  • D Cole

  • July 2015

Noisy and uncomfortable

Last minute decision to go away for a few days (3 nights) with my partner just to relax.

I looked on line fancied Newcastle and chose the Ramada out the many hotels available in Newcastle. It is the first time i have ever stayed in a Ramada hotel and will definitely be the last. The bed was small and rather uncomfortable, both me and my partner both tossed and turned for the 3 nights there. when we first entered the room there was sticky bare footprints along the floor. i wouldn't usually bother to much about something like that but it stuck in my mind. The worst part of the stay was on the Saturday night into Sunday morning. we were awakened with some guy trying to kick our room door in!. after 2 attempts he moved on to another door and repeatedly kick that. shouting and threatening someone... i guess his partner. later on he returned and again had a go at our door, i am surprised the door never went in with the force of the kicks. My partner started screaming i jumped out of bed and the guy kicking the door apologised shouted "sorry" and moved down the hall where he again started kicking another door.

Anyway - Never again.. we left the place absolutely shattered. with a 3 hour drive ahead of me home.

On a positive note. The young girl that checked us in and out was very nice, friendly and helpful. So i suppose that was something.