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Reviews - Jurys Inn Newcastle Gateshead Quays


South Shore Road, Newcastle Gateshead, NE8 3AE

Price From 144.49 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (51)

80% would recommend it to a friend


Customer service


Food quality

Room quality


  • f sowerby

  • November 2016

Jurys Inn Newcastle Gateshead Quays

Value for money.

  • Audrey S

  • November 2016

Cleanliness of accommodation, room temperature

The room was generally clean and tidy but there were residue cup rings on one of the bedside tables.

I thought these were stains but they weren't. Also the room was very cold when we first went in - it warmed up quite quickly, but as it was very cold outside we were looking forward to a warm room on arrival!

  • t owens

  • November 2016

Jurys Inn Newcastle Gateshead Quays

Lovely location good brisk walk into city.

Breakfast was poor. Dining room uninviting and spread out. Sunday breakfast at 8.00 was generally cold. Poor selection generally of food. Drink urns not warm enough. Missing cutlery for dishes. Monday 9.00 to miss business guests. This offer was worse very little left and cold. Porridge congealed. Food being removed at 9.00 and not replenished. Why when breakfast up to 10.00 ,was there not the full menu. We had paid the same as earlier guests. Milk ran out in beverage urn. Generally poor.

  • Dean F

  • November 2016

Jurys Inn Newcastle Gateshead Quays

Disappointing after eating at the restaurant waiting over 35 mins to be served the food from ordering came a rather well over don't plate of food if I wasn't in a rush I would have complained.

Also the bathroom didn't have an air vent so god knows where all the steam was meant to ventilate. And rooms weren't very spacious especially with 3 adults staying in. The one room could do better jury's inn!!

  • Leanne H

  • October 2016

Jurys Inn Newcastle Gateshead Quays

Staff need customer service training.

  • Janet M

  • September 2016


Very disappointed that we were not informed that the car park had a fee of £6.50 after speaking with the receptionist on two occasions regarding parking so had a shock when checking out the following day.

No signs up anywhere regarding this Receptionist could only say think it says on website !!. No good to us after we have parked up for the day and why would we look if not brought to our attention.

  • D fox

  • July 2016

rude staff. lovely view.

check in receptionist was polite but forgot to call a taxi.

2 extremely rude bouncers on the evening as well as receptionist on check out rude and blunt. only staff who were polite and smiled were the cleaners. we had a amazing time in Newcastle to be spoiled by rude staff.

  • Cameron M

  • July 2016

Car park rip off

In a nutshell no parking available ripped off in the car park next door, staff on reception no knowledge of surrounding area I.e car park charges never again!

  • Stephen G

  • June 2016

Jurys Inn Newcastle Gateshead Quays

We thoroughly enjoyed our stay.

The views over the river were spectacular and it was well positioned for restaurants and bars.

  • a jarrett

  • May 2016


No fault with the hotel.

Lovely location. Very cross indeed with Late Rooms for not honouring my £20 voucher as I could not phone up and they would not take it off through the internet. Will book with Booking. com next time and I have always booked with Late Rooms, not any more, because they do not honour loyalty at all. Rang them when I got home and still it was not honoured.