- Very Good
- 37 guest reviews
"Very friendly and helpful staff...."
"This is not the first time I have stayed at this hotel, and in previous visits the staff have been part of the reason I have returned. Howev..."
"Friendly staff and a good sized, clean room. Just what I wanted for my trip...."
"I and my friend stayed at this hotel when we attended a conference in New castle. The location was really good, but with some noise from clo..."
"We were visiting newcastle for our first time. We were staying in jesmond west. The kenilworth hotel was a great choice in which to stay. Be..."
About the hotel
Situated within walking distance of Newcastle city centre, The Kenilworth is a well established family run hotel, offering comfortable, contemporary rooms with modern en suite bathrooms; and a well stocked bar. Free on site parking is available to all guests to the rear of the hotel and free WiFi is standard throughout the property. A hearty breakfast is served in our downstairs restaurant with a good choice of cereals, yoghurts, fruit and traditional English breakfast, waitress served to your table.
The Kenilworth welcomes both business and leisure travellers and guarantees a warm welcome to all.
- 24 Hour Reception, Wedding Licence, Limited Hours Room Service, Laundry/Valet Service, Wake Up Call Available, Porter
- Car parking available onsite
- Wi-Fi Available, Wi-Fi Available In Public Areas, Wi-Fi Available In Rooms
- Restaurant, Bar
- Video/DVD Library
Useful Info Show/hide
- Up to 16 years old
- The price shown is based on the occupancy and dates you have searched for. Prices and availability are subject to change based on the arrival date, number of nights and occupancy searched for. All prices are inclusive of all local taxes.
- Pets are not allowed
Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
68% would recommend it to a friend
Very friendly and helpful staff.
Staff were awful
This is not the first time I have stayed at this hotel, and in previous visits the staff have been part of the reason I have returned.
However on my most recent visit I booked up as a last minute plan at late evening. When I arrived at the hotel the night guard/watchman was the only staff member present. I explained to him that I had booked late via LateRooms to which he informed me that he had no evidence of my booking, after showing him my booking confirmation he said he would "see what was available". Although I had booked a double room via the website I was put into a twin room (easily solved problem but never the less annoying. He then informed me I could only pay in cash for my room, which required a short walk to the cash point, once again annoying but easily fixed. The real annoyance came when I paid him £50 for a £45 room to which he told me "you can get your change when you check out" and refused to give any sort of receipt or evidence of this, after the effort I had gone through just to get the room I took his word as he seemed a genuine guy and proceeded to the room (the rooms here are amazing and could not fault that). So the morning comes and I went to check out at around 9 am, I had overslept and had a meeting at 9.30 so I was in a hurry. I went down to reception with my key, to find no staff members anywhere, all doors were open and everything turned on but not a soul to be seen (something that I have whitnessed a few times while staying here). I rang the bell on the bar countless times but no answer. After 10 minutes I left my key on the bar and left without my change, it's only £5 but it's the principle of how it unfolded that was the issue. For his reason I suggest that you check in as early as possible to avoid having to rely on the morning staff.