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Reviews - Churchwood Valley

4

Churchwood Valley Wembury, Plymouth, PL90DZ

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (2)

50% would recommend it to a friend

Cleanliness

Customer service

Room quality

Value

  • Jonathon k

  • July 2015

Never Again

Upon arrival we were asked to pop to the little cove nearby as the accommodation was not ready we arrived at 2.15 hoping we could check in 15 minutes early.

we came back approx. 1 hour later and were given a map and key to the chalet. We were very disappointed with the accommodation, even though we had booked a double we had the push together two single beds the bedroom smelt musty and was quite small. The bathroom although very clean; had a very small shower so if you are slightly on the larger size you cannot move your arms without hitting the walls and door the water was not fast enough but was hot. The outside area was just some concrete slabs with a picnic bench and two plastic chairs. One of the highlights of the holiday was the squirrels, robins and mice which frequented the patio area constantly looking for food. Overall a disappointing stay.

Response from hotel

We are always disappointed to read a review such as this, as by far the majority of our guests are extremely happy with our cabins and the way we look after them. The authors of this review had presumably not read the descriptions and dimensions of our cabins (in our brochure and on our website) otherwise they would not have been surprised at what they found. In our entry on LateRooms we state that we cannot guarantee a double bed but will endeavour to provide one: in this case we were virtually full and we were unable to do so. We will, however, investigate the musty smell. We are sorry that the guests did not enjoy their stay.

  • Ruth B

  • July 2015

Quiet retreat

Loved staying here.

Very quiet tucked away in the hillside, with the only sounds being the birds. Our log cabin had all we needed to be comfortable. The staff we met were friendly and helpful, even opening the onsite shop up for us to get some milk when we arrived. It is very close to Wembury beach and the coastal path, which made it a good base for walking. The only negative comment, and that is not directed at this accommodation, is that there is no phone reception in this area of the country.