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83% would recommend it to a friend
Lovely hotel, excellent food
The food from the restaurant was amazing, something we hadn't eaten before and pleasantly surprised.
We'll worth a visit.
We enjoyed our stay at mezze ship & castle, friendly staff lovely room easy access back into the hotel after a late flight to Bristol.
Would be very happy to return, we had a great meal which was very tasty served by attentive staff. Thank you for a lovely stay.
Mezze's The Ship & Castle
Lovely comfy stay.
Would defiantly visit again.😊
Mezze's The Ship & Castle
Large room very comfortable and superb breakfast.
Shower Door fell off, curtain rail and curtains fell off
unable to find toilet roll - tucked under shelf
Breakfast was lovely but evening meal lacked quality of meat and didn't taste quite right.
Overlooked by beer garden with half frosted windows so had to make sure that curtains were closed in room. Staff not available in morning when looking to check out (had to search for a member of staff).
Rude manager sub standard room
We didn't feel welcomed by the manager, he expected us to decide instantly wether we would be eating with them, if not we were expected to pay before the stay as if we couldn't be trusted!.
The room was very hot, kettle didn't reach the socket without putting it on the floor, curtain rail fell off when we tried to draw the curtains. I found today that the bill that we paid in pub was also taken off my card, rang to make them aware but received no apology as if it happens all the time and I'm expected to wait 5 days for it to be refunded!. Disgraceful attitude won't ever stay again!!
The Meze experience.
I stayed here on a Monday night which I expected to be quite quiet.
As it turned out the Restaurant was relatively busy with groups of diners all taking advantage of the mid week meal deals. The rooms were clean and well equipped. I had a suite which was set out well and had a real spacy feel to it. The road could be slightly noisy from passing traffic at peak times however the Hotel had done their best to combat this with secondary glazing .This slight noise did in no way detract from the stay
All staff were courteous,cheerful and helpful. Food in the evening was very good with huge portions. Breakfast was of a good quality and catered for everyones needs. Checking out was very quick with a final bill already calculated and charged!. Easy!
Great restaurant with rooms hotel
Very good and friendly customer service and great food at Mezze restaurant.
Our room was comfortable and good value - only tiny negative point was the single glazed window and the aircraft noise in the morning from nearby Bristol airport. Great breakfast, again with very good and friendly service.
Friendly and helpful staff, lovely spacious rooms, food was amazing will defantly come back in the future.