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94% would recommend it to a friend
Poor experience from start to finish
30 mins prior to arrival after having accommodation booked for a while I was phoned and told I would have to move accommodation as there were maintenance issues.
I assume this meant overbooked or they had sold my room for a better price. I refused to move about 5x and they then said thery would contact other customers. On arrival at the hotel reception was chaos. Customers weren't being dealt with in order, those who pushed to the front seemed to have priority. There were also a couple waiting for a taxi to the hotel I was told I would be staying at, rather than the one I had chosen. The room was on a high floor and at best looked heavily subsided. The floor was uneven as was the bed. After checkout I was contacted by the manager to enquire about my stay. I reported the issues and was assured it would be investigated. I haven't heard anything a month later. Poor business ethics and poor customer service. AVOID in order to avoid disappointment.
We went for a 1-night stay.
Location was ideal for what we wanted to do in London. Our room was on the 7th floor and was very small, but was clean and functional. The hotel staff were friendly and accommodating. Breakfast was a little chaotic due to the main restaurant being refurbished. The serving staff coped really well in difficult circumstances, particularly impatient guests. We would return to this hotel, although we would prefer a bigger room.
A great centrally-located hotel
This is a very attractive hotel, very well situated and so central.
Lovely traditional backdrop and friendly welcome on arrival. The staff were very polite and efficient, from the reception to the porters who were particularly helpful. Breakfast was a little 'canteeny' but efficient and a good choice of dishes.
Great location Great service
Stayed in a club room.
Late booking so price reflected a busy weekend. Room small but who wants to spend all your time in a hotel room. Very clean and modern. Nice touches with free water,wine,fruit,chocolates. Arrived earlier than check-in, but absolutely no issues and very helpful and friendly at reception. Breakfast was excellent, even though we arrived at the same time as the rest of the hotel. even so they managed to replenish the buffet very quickly with very little waiting. Overall a good experience and we will return. Note on location, 2 minutes from Queensbury tube and 5minutes from bayswater tube.
lovely stylish hotel
Lovely stylish hotel, dark wood panelling and stained glass windows.
Staff very helpful. Room very small for what we paid but bathroom was immaculately clean as was the room.
Beautiful surroundings; friendly, helpful staff; lovely food.
Great place to go for a treat, the price of breakfast is extra but if you book at check inits £12 rather than £15 and it's definitely worth it!
Great little hotel
Just outside the hustle and bustle but close enough to the sights, loads of character.
Rooms clean and tidy, staff attentive, would return.
Will be staying here again
fantastic service and attentive staff particularly Anifa and her team.
The hotel is in a fantastic location, next to Hyde park (not right on it but side street just next to it,) very close to a Tube station and only a 30 minute walk to Oxford Street. Our room was extremely clean and well maintained and we had a lovely balcony (not to go on as we were on the 6th floor) and view. I really recommend this hotel
Room was slightly on the small side but that is the only fault I could make.
The bed was comfortable, the room was very clean and all the staff were extremely helpful. The hotel itself was beautiful and was in a perfect location.
A step back in time.....
This hotel gives you an amazing taste of a 5 star hotel which is affordable, the decor in the reception and bar is that of an old Victorian theatre.
The hotel room was a little cramped but for what we paid it was value for money. Great location, very close to the train station and local shops.