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90% would recommend it to a friend
The Kings Arms Hotel
I hadn't originally thought of staying at Melksham. We usually stay in Chippenham. But I like the look of this place. It was brilliant. From the start, it was warm and welcoming. The staff were really nice. Genuinely nice. Not the pseudeo welcome generally found. The room was very clean and comfortable. The breakfast was the best I have encountered. Well done guys. I have never given full marks in a review before.
not for us! but please read whole review
we stayed here last night (9/12) we arrived at 3.30 after a long drive from leicestshire and was told that they had a Christmas party on that night so it would be a little noisy, and if we had not had a family engagement to get to within the hour we would have moved hotels as we where not expecting it.
and boy they weren't wrong the music pumped through the floor until 12 then staff dragged tables about rearranging furniture for another 10 mins, then during the night other guests where making noise along the corridors. in the morning I spoke to the manager regarding the noise and said that if we had been notified in advance then we could have changed our hotel she said it was all over there website but when I looked it does say they do private functions but so do many other hotels, I think the best plan would be to take those rooms out of action during such parties unless booked by guests for the event. now for the good bits the staff where warm, friendly and helpful and a credit to the management especially the young lady with the tattoos (sorry didn't get her name) the room was clean and beautifully decorated and the breakfast was outstanding
The Kings Arms Hotel
Good clean accommodation, staff very helpful and breakfast was excellent.
Oh! Dear! Fusty smell and poor quality bed led to a very uncomfortable stay!
Everyone seemed very friendly on our check in but this soon began to change when we had to ask for our bottom sheet to be changed due to a stain on it the size of a dinner plate.
Although the bathroom was clean the ceiling was completely covered by old mould stains which overnight permeated an ever increasing fusty and nauseating smell into the bedroom. The bed had a sprung type mattress on it and all night we were being poked in the back by the springs!. Thankfully we were only there for one night and we spent most of the duration of our stay out at our function. When we came down for breakfast no one asked us if we had had a good night and so I politely mentioned our discomfort to a member of staff. This was met with a steely and unsympathetic response by her but was obviously portrayed on to the management.
We were not charged for the room (despite not requesting this) but we were made to feel very uncomfortable as a result and received no apology or enquiry to see just what our issues were. I feel more annoyed and upset about this fact than having to endure a poor room.
Lovely, friendly hotel.
Staff very helpful, excellent value, clean and welcoming.
After booking in, which was very easy and professional I was asked if I needed assistance with the luggage.
This is not what you hear at other hotels and was really nice to hear. Accommodation was very good and the food in the evening excellent. All the staff made you feel welcome. I would recommend the Kings Arms Hotel to anyone
Very nice hotel - perfect for our needs
The room was lovely, as was the breakfast and the staff were very friendly and helpful.
A comfortable stay and good value for money
We enjoyed our stay at The King's Arms.
It was well-located for exploring the area with a safe place at the back to park the car. Check-in and check-out were friendly and quick. The room was spacious, warm and the bed very comfortable. Excellent shower pressure. Breakfast good with both continental and cooked food. We would recommend this hotel for anyone looking to stay in the area.
We have stayed in the Kings Arms several times and we have been happy each and every time and we would have no hesitation in recommending it to friends and family.
This was our third stay at The Kings Arms and we have always been pleased with our stay and our room this time was the best room that we have stayed in.