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88% would recommend it to a friend
One night stay ...
Mostly a great experience, nice hotel with good quality.
The sole thing was the receptionists could have been more welcoming and courteous as at times it felt like they were doing me a favour, there was 2 chaps sitting at the reception area when I checked in; both in need of basic customer service skills training (perhaps they both had long days?).
Great weekend getaway
The hotel du vin was excellent.
The service and cleanliness of rooms was excellent from arrival to departure. Can't fault it!
Helpful and knowledgable but discern.
Hotel du Vin & Bistro Cheltenham
Room was a little cramped Dinner was excellent quality and value Drinks were rather over-priced.
Contemporary Room amazing food
We had a few issues with booking but all was resolved quickly and politely.
Despite finding a sock in the room under a chair the room was very clean and had a lovely contemporary feel. Particularly LOVED the underfloor heating in the bathroom. Overall lovely evening had.
Lovely hotel but have stayed in similar hotels for half the price!
Relaxing Saturday Night
We arrived at the hotel around 3pm on Saturday and checked in to find we had been upgraded at a nominal fee.
The room was fairly large and the bathroom was a good space too. We found that the fridge was not working in our room for which we received a bottle of house champagne at no charge. The evening meal was lovely as too was the breakfast - service faultless.
Excellent hotel if you can get a good rate.