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Reviews - Holiday Inn Express CHESTER - RACECOURSE

3

The Racecourse,New Crane Street, Chester, CH1 2LY

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (41)

85% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • L Smith

  • February 2015

Nice stop over hotel...

Firstly I ordered a double room but I got a twin, which wasn't a problem as I was alone, but the bed were a bit narrow.

The floor I was on (1st) was a bit noisy but apparently there was a few valentines parties happening that night. Breakfast was ok and the staff are friendly enough. Good value for money and I'd probably stay again!

Response from hotel

Dear L Smith,

Thank you for taking the time to post a review of our property. I appreciate and wish to thank you for the kind comments on the staff. On the other hand, I am sorry for the inconvenience you had over the confusion on room assignments. Rest assured that these issues will be looked into. We appreciate your feedback as this is our best resource for improving guest services. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Karen,

IHG Care