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Reviews - Prince of Wales Hotel


Lord Street, Southport, PR8 1JS

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (48)

65% would recommend it to a friend


Customer service


Food quality

Room quality


  • GARY C

  • January 2015

Central City Stay

Having stayed here before I find this a friendly and very reasonable place to stay while in the area,nothing to much bother for the staff to help with.This is an old style hotel but has had a spruce up everywhere and will stay again .

  • p hodkin

  • January 2015

Daty in Southport

We have stayed here before this time we were in the basement which was very quiet a better room than before.The evening meal was very quiet but plenty of staff.The breakfast was very busy over 250 guest but good quality food and very efficient front of house will definitly stay again.

  • e pierce

  • January 2015

short break

really enjoyed our stay room was clean and warm enjoyed the real coal fires in the lounge area while having bottle of wine and sandwiches

  • Andrew B

  • January 2015

You get what you pay for

There are lots of negative reviews about this hotel but the reality is, for the price you pay this is a good hotel.

It is a building with lots of potential and the communal areas are reasonably comfortable. The room I occupied was of a very good size but the decor and equipment was tired but functional. However, for the price, I think the hotel was more than acceptable. The Britannia chain offers good value for money - it is at the lower end of the price market - and therefore, expectations about the quality of the accommodation should be in line with this. There are things to complain about if you look for them - worn carpets, flaking paintwork etc - but if you want hotel accommodation that is modern, has new carpets and excellent paintwork, then pay £100 a night as opposed to £30 and stay somewhere else. Britannia offer clean if dated rooms, a reasonable breakfast, interesting buildings that require investment and acceptable customer service. For the price, a good deal in some excellent locations.

  • Lyndsey R

  • January 2015

Prince of Wales

The first room we were allocated was 408 or 410 which was disgusting to say the least.

I spoke with the lady on reception (she was pregnant if this helps to recognise her), she apologised and moves us to a much better room than the first. Again, although better than the first room, the stains on the furniture was very off putting but the bathroom was much better than the first (if u kept your shoes on so the wet carpet didn't wet UR socks or bare feet). The room was ok for a night. When we arrived the restaurant was serving dinner which smelt very strong and not very appetising so we dos not use those facilities.

Would we stay again. Probably not.

Such a shame a lovely building that needs ripping out and completely renovating.

  • paul f

  • December 2014

very old fashioned and run down

when entering the hotel a nice coal fire greets you, after this its downhill all the way the main lift wasn't working so we had to use the service lift which had a dirty unpainted entrance.

the corridors to the room had damaged walls with paint peeling off,the carpets should have been thrown out years ago. the room had a old tube telly and the remote was held together with tape .The bed sheets were clean but the valance was filthy and un ironed..The room was cold due to the radiator stat turned down, it did warm up aller when the heating gets turned back on at 5 o'clock. I have since been told by locals that this is one of the three hotels to avoid.The breakfast was barely edible coffee and tea are pre served on all the tables in flasks which are so stewed you can barely distinguish what they are

  • Peter Barnes

  • December 2014

Could do better

This is a lovely old hotel albeit a liitle bit of faded glory.

The room we were first given was freezing cold because the radiators were turned off and the valve defective. We were given another room which heated up after we turned the radiators on. We know that economies need to be made during low occupancy times but as we had prebooked our room should have been pepared and heating turned on for our arrival. No heat in bathroom !.

  • B Atkinson

  • December 2014

Lovely weekend just a rubbish mattress

We stayed bed only there were too many chairs in the room on one of them I knocked my leg and have a massive bruise.

The mattress was worse than sleeping on a bed of nails. Would have been better if the mattress was decent.