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85% would recommend it to a friend
not worth the money
crown plaza are riding on their name, the beds in the room where terrible, my partner didnt sleep all night, the spa was an absolute disgrase with gaping holes around the edge of the pool, very slippy floors, and the locker room was unusable, i had to leave my wallet and valuebles in the reception till, i would have been extremely unhappy if i had paid the Satuirday rate for this place, i wouldnt stay here again
Response from hotel
Dear Anthony Briscoe,
We certainly appreciate you taking the time to convey your thoughts regarding your stay with us and bringis this matter to our attention. Please accept our sincerst apologies for the not-up-to-par experience you had particularly with the bed and pool facilities. Kindly be assured that we treat these concerns seriously as it will be looked into and appropriate actions will be taken. We greatly appreciate your feedback as this gives us the avenue to improve on our guest satisfaction. We sincerely hope that you would choose to stay with us should you happen to be in the area.
Good location with on-site parking (for a charge).
Our room was a bit tired and old fashioned and had two double beds with only one central bedside table - not much good if you have a cup of tea in bed. The carpets in the main areas were also grubby and worn.
The reception desk was glass which showed up a lack of cleaning - very dusty . Staff were very helpful, especially restaurant staff
There are lots of hotels nearer to Albert Dock which could also be considered for a visit to Liverpool.
Response from hotel
Dear Peter R,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate that you find our location to be convenient and for your nice comment regarding our staff being helpful.
However, we’re sorry we fell below your expectation regarding the room condition, carpet condition and the dusty reception. We will address these concerns. I assure you that the feedback of our hotel will be reviewed and most certainly forwarded to the appropriate departments. We take the confidence our guests place in us very seriously and work diligently to
rectify any unsatisfactory experiences. We hope you give us a chance in the future to show you how great our hotel is.
Echo arena event
Relaxing comfortable stay
Crowne Plaza Liverpool City Centre
Very stylish hotel.
Brilliant location. Friendly staff.
Birthday /Christmas treat!
As a surprise, my husband booked the hotel for my birthday, which also happens to be on Christmas day as well, and it was perfect.
A birthday card and cake were left in my bedroom by the staff, wishing a wonderful stay and celebration. This is our second Christmas stay, and both have been great. The location is perfect for shopping, tourist attractions, and nightlife. No taxis required.