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80% would recommend it to a friend
Crowne Plaza LIVERPOOL JOHN LENNON AIRPORT
All round good sevice.
Friendly staff. Clean. Well-appointed room. Food and service in restaurant was good except for desert which was poorly presented.
Where's the power
Stayed here with my family atending an all day festival, never used any facilities so unfair to comment Sadly the morning experience the next day wasn't great as they had a power cut.
Having to get a family showered in the dark (pitch black) then to find we had only one towel in a family room was a challenge. Breakfast nice, very slow to replenish food possibly as a result of the 8 hour power cut.
Response from hotel
Dear S Lincoln,
Thank you for your stay and for leaving a review. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for the high rating you gave us in terms of service. On the other hand, I regret the inconvenience the loss of power may have caused you. Our guest's comfort remains a priority and I am sorry for letting you feel otherwise. I would also like to apologize for not being able to provide a good breakfast experience. Your comments will be shared with our management team for them to review the procedures we have in place and make necessary improvements accordingly.
Again, thank you for choosing us and for your valuable feedback.
Comfortable room, enjoyable stay
The room was very clean, with lovely comfortable beds and soft pillows.
Sorry I only needed to stay for one night!!
Another amazing stay at the Crowne Plaza, John Lennon Airport
We were organising a surprise afternoon tea party for my partner's mother's 80th birthday.
We chose this hotel as we have stayed a few times before and the level of customer service has been second to none. I organised the event with sales via email and despite the fact that the lady i was dealing with left the hotel before the event, all details were passes seamlessly over to the the rest of the team. Everything went as planned, perfect food, presented beautifully with 2 dedicated waiting staff serving our 18 guests with sandwiches, cakes, petit fours and champagne. Everything was absolutely perfect; We cannot thank the hotel and staff enough. (I work in catering and customer service and I cannot fault anything at all. If this was my team, I would be very proud of how they performed!)
Very nice hotel
I stayed here for two nights with my husband and we loved it.
The bedroom was quite large with two double beds in it, and the bathroom was also spacious and quite luxurious. A lot of attention has been paid to the design and details of the entire hotel, from the open areas and corridors to the dining room, bedrooms, decor, fittings and fixtures, and most of it surpasses expectations. Only the corner-cutting one-ply toilet roll and tissues let it down. The rest was very impressive.