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Reviews - Crowne Plaza LIVERPOOL JOHN LENNON AIRPORT

4

Liverpool Airport,Speke Aerodrome, Liverpool, L24 8QD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (3)

67% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Peter F

  • October 2016

Crowne Plaza LIVERPOOL JOHN LENNON AIRPORT

All round good sevice.

Friendly staff. Clean. Well-appointed room. Food and service in restaurant was good except for desert which was poorly presented.

  • S Lincoln

  • September 2016

Where's the power

Stayed here with my family atending an all day festival, never used any facilities so unfair to comment Sadly the morning experience the next day wasn't great as they had a power cut.

Having to get a family showered in the dark (pitch black) then to find we had only one towel in a family room was a challenge. Breakfast nice, very slow to replenish food possibly as a result of the 8 hour power cut.

Response from hotel

Dear S Lincoln,

Thank you for your stay and for leaving a review. We rely on guest feedback as this will allow us to improve wherever possible. Thank you for the high rating you gave us in terms of service. On the other hand, I regret the inconvenience the loss of power may have caused you. Our guest's comfort remains a priority and I am sorry for letting you feel otherwise. I would also like to apologize for not being able to provide a good breakfast experience. Your comments will be shared with our management team for them to review the procedures we have in place and make necessary improvements accordingly.

Again, thank you for choosing us and for your valuable feedback.

Sincerely,

Ingrid V.

Case Manager

IHGService

  • Morag B

  • May 2016

Comfortable room, enjoyable stay

The room was very clean, with lovely comfortable beds and soft pillows.

Sorry I only needed to stay for one night!!