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Reviews - Macdonald Portal Hotel, Golf and Spa

4

Cobblers Cross Lane Forrest Road, Tarporley, Nr Chester, Cheshire, CW6 0DJ

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (6)

83% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • D Spann

  • December 2016

Enjoyable experience of a classy hotel

Last minute booking, we only live locally but this fitted the bill very well.

The hotel has wow factor, lovely location and views. The staff were very attentive. Two very minor issues, the toast that came with the room service breakfast was so barely toasted as to just be warm bread. And the lampshade in our room had some marks/stains on, which didn't fit in with the top spec of the hotel.

But I am definitely going to try and go back soon.

  • simon h

  • September 2016

better if it was self catering !

the hotel and surroundings were 10 out of 10

the staff 1 out of 10

  • Z B

  • January 2016

Definitely would return

Lovely hotel booked at last minute due to being let down by another hotel in the area.

Rooms very big with everything needed for a pleasant stay, beds comfortable and bathroom very clean. Excellent customer service throughout the hotel. Enough parking. Lovely spa and facilities.

  • S Evans

  • October 2015

Beautiful hotel

Lovely comfortable room, beautiful grounds and scenery and relaxing pool area which was open until 10pm.

All staff were friendly and helpful. Ordered room service which came in good time and was of good quality. The member of staff who brought it to us did not know how to take payment and had to go and ask however she was new and this was resolved without a fuss. Car park was quite noisy during the night due to people leaving a function in the sports bar. Overall thouroughly enjoyed our stay and wouldd definitely return. We were not made aware that there would be a pre-authorisation (deposit) required. This took a long time to be returned (upto 10 days) which was an inconvenience.

  • Rebecca B

  • March 2015

Excellent

It's hard to fault anything during our stay really.

We thoroughly enjoyed it. Hotel in beautiful location, rooms lovely and clean. Breakfast and evening meals were to an excellent standard.

  • A Southam

  • February 2015

Well Worth a Visit

A historic property set in woodlands, Spa and a championship golf course so plenty to do and explore.

Stayed one night over Valentines weekend as found a good deal on a B&B rate of £86. Super King bed very ooba comfortable. Husband a bit disappointed that there were no biscuits on the hospitality tray for a 4* hotel. If you are using the Spa make sure you pre book your treatments as on the day tried to book myself a 30 minute facial to relax and unwind but unfortunately 'no can do' on the day, then no availability on the Monday before leaving (:+(. We ate in the bar/lounge as only wanted a small meal but more than a sandwich or soup @ £7. For an AA rosette dining experience, thin French fries, ham and fried eggs wasn't gourmet and pretty much the basic level of pub grub. It should be more along the lines of Gastro pub food for the price and a much better presentation on the plate. Two small glasses of wine £14 and the meal set us back £40. Food and drink is very over priced so be warned. No complaints with staff very helpful, and friendly. Chatted to the bar supervisor James who was very knowledgeable about the history of the property and the changes that had been undertaken by the company. He should go far as enjoyed his work and importantly people. Breakfast was pretty much top notch with a buffet, stewed berries, cereals, croissants, yoghurts ham cheese choice of juices with a tasty hot cooked English breakfast to order did set us up for our return home. We would we go again most probably but only on a good deal rate. A one night stay with breakfast here can cost normally around £150 a night but sorry McDonalds we just wouldn't pay that.