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Reviews - Radisson Blu Edwardian, Kenilworth

4

94-97 Great Russell Street, London, WC1B 3LB

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (23)

83% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • James P

  • February 2015

Velentines night

We arrived and was offered an upgrade, which we took.

Arrived into room to discover to wasn't working and the glass table was very dusty to leave finger marks as you dragged them over the table. Albeit these items were both rectified. The following morning, breakfast (English) was on a hot plate self serve basis. Majority of the food stock had ran out, after catching the attention of a waitress she kindly went to fetch bacon and sausage, this was cold. The gratis potato had been requested for by the waitress for a while on numerous occasions but the chef wouldn't make anymore. This was prior to 9.00 am and breakfast was served until 10.30 - waitress staff were lovely but service wasn't as good as should be expected from a hotel of this star grading.

  • P Thompson

  • February 2015

London Prices??

The room 618 was extremely small, poor value even allowing for the good location of the Hotel in london.

Online I was offered breakfast at a cost of £35 for my wife and I. On arrival it was offered at £24 with vouchers which I might of taken if offered when I booked, as it was we just found alternative places at much lower cost with very good quality food.

  • C Bradley

  • January 2015

Avoid - worst nights sleep in smallest double room

Lovely staff, great location but the worst nights sleep I have ever had in a hotel.

Such a small 'double' bed, wedged in a the smallest of rooms. Would have been acceptable as a single room but not a double.

Within seconds of being in the room we received a call from reception asking if we were happy. They were clearly expecting, almost prompting a negative response and immediately offered an upgrade....with a corresponding increase in price. This came across as a deliberate, underhand tactic to squeeze even more money out of customers.

The Radisson seems to lack integrity. They appear to be so focussed on making profit they have forgotten their primary purpose - to offer customers a good nights rest. There are plenty of other hotels in London that understand this. Help the Radisson learn the lesson and avoid.