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Reviews - Garden Lodge Hotel

3

42 Sollershott East, ,, Letchworth, SG6 3JW

Price From 100.18 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

All reviews (11)

0% would recommend it to a friend

Cleanliness

Customer service

Room quality

Value

  • Becky Wickens

  • September 2016

disgusting

when we arrived at the hotel there was no-one behind the reception desk.

we was there a couple of minutes before the person came to the reception. he has to ring the manager to authorise our booking which to my knowledge I had payed for it until the next day when we was about to leave to go to my fiance sisters wedding. the manager came up to me and asked what room I was in and he said I hadn't paid which I was abit confused as he had taken my detail on the phone a few days prior to us staying. then he asked us to pay just as we was leaving I had told him I had already paid. he then told me it hadn't gone through so I checked my internet banking and a pre-authorised amount of £59 was pending and because of this I didn't have enough in my account so we could only stay for the one night. he started to raise his voice to me and my partner. we also told him that the room wasn't in good condition, the bed had black hairs on it, the cups was filthy, there was no hot water in the shower, there was dead flies on the window sills and there was dust swept under the bed, which he said there wasn't so we told him to go and have a look which he refused. I was panicking because we was going to be late my my fiances sisters wedding which in turn caused me to have a panic attack. he told us as we couldn't pay for the 2 nights we was staying we had to get out so I rushed up to the room and packed mine and my fiances belonging. unfortunately I left my mums travel iron case and plug for the water part of the iron in the room as he rushed us out. we had to go to my fiance sisters wedding with our suitcases in tow. I will never book with this hotel ever again he was so rude and the hotel was very dirty. they have self rated themselves a 3 i think that is to good i would rate them 1 or below.

  • kelvin stock

  • August 2016

garden lodge

what an absolutely dive hole disgusting rooms with spiders cobwebs and dirty floors everywhere in the room they moan that you eat in your room but there are no tables or chairs to eat anywhere else so what are you suppose to do the kettle doesnt fit in the sink to fill it up so you have to fill with a cup all in all a dive hole and would never never stay here again or recommend that anyone stays here ever .......

  • T Cridland

  • July 2016

PRETTY GRIM

Very unclean.

Don't stay here unless your other option is on the street.

  • rob f

  • June 2016

very poor

The hotel was very poor and not as described, and they didn't do food at all, not even breakfast.

The room was very cold - the heating barely getting the radiators warm - and it was dirty (there was rubbish left on top of the wardrobe), the wall paper was peeling and stained, and the bathroom was not clean. There were trailing wires everywhere, both in the room, and elsewhere in the hotel, and the T.V was very small and would work a lot of the time. The staff on duty attempted to fix it, by jamming bits of paper in to the aerial lead - which was loose and seemed to be the problem, but in the 2 days I was there, it was not resolved. The frame to the room door seemed to be broken, with repairs to broken woodwork. there was insufficient parking with overspill on to the road.

  • steve l

  • May 2016

awful

Terrible accommodation do not stay here

  • J Chapman

  • May 2016

Absolutely awful.

Had to wait 15 minutes before someone showed up at reception. Then he seemed like he had only woken up. Showed me to my room, didn't offer to help me with my bags. Walls were paper thin and I could here people chatting and shouting until 2am. Floor was dirty, TV had rubbish signal. The 'double' was just two singles pushed together with a double bed sheet on.

The shower was ok mind... Just ok. Then in the morning. Still no one at reception.

  • Louise H

  • May 2016

Dirty unhygienic

Hotel was filthy which was noticed from walking up the stairs - hairs all over bathroom - dusty and badly done refurbishing of floors that look like a child has done.

Both myself and my friend had bug bites after staying in their beds, made a complaint and ask for refund which was refused. Very unsatisfactory!

  • Michelle C

  • April 2016

Avoid

Room was dirty freezing cold bathroom dirty Windows need replacing damp and the draft through them was terrible would not recommend at all

  • SHAUN P

  • January 2016

Never again.

Overpriced for single room that smelled damp and was hot.

Ensuite cramped and mouldy. Felt dirtier after having shower than before. Not a very welcoming room or experience.

  • S Madden

  • February 2015

Disgusting drainage stench from rear garden

Rooms are above an Indian restaurant, the rear of property overlooked a very unkept yard/garden that had an awful sewage stench from, needless to say I didn't eat in the restaurant and wouldn't stay there nor recommend anyone else to stay there.

I wish I had paid the extra £25 and stayed in a proper hotel.