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71% would recommend it to a friend
Super helpful staff
Super helpful staff, especially when we arrived back late without food.
But always friendly and keen to help.
Very neat room, beautifully made comfy bed, even if a little compact, but superb value. Gorgeous country house in wonderful extensive grounds. Pity we could not stay longer for a longer stroll. And an excellent, reasonably priced breakfast.
A bit out of the way
The Grange was a bit out of the way from the main hotel especially when raining.
Rooms are tired and could do with a refresh, on a positive note the food was ok although a little like expensive but no different I guess from this type of hotel
Disappointed and overcharged
We had booked a superior room for £72.
There was a wedding in the main hotel so we were given a room at the grange which we were told was the bridal suite that perhaps raised our expectations. The room was large, well-furnished, and clean but is in need of a freshen-up/refurbishment. The bed was very comfortable and clean. The staff we met in reception and the dining area were helpful and pleasant although the buffet area was too small for the number of people it was catering for that day. My wife went to hand the keys in and thought I had paid for the room when I booked it so she paid the bill. Our credit card statement came today and we were actually charged £77.50, but I was unaware that had happened as my wife paid the bill and we drove away on our journey.
I received excellent service from every staff that I encounter, making this stay very enjoyable.
I had breakfast delivered to my room as I was not feeling too good on the morning of my departure and a late check out meant I managed to rest a few hours more before travelling. Staff was very helpful.
Only real bad comments are the top bead spread did look a little dirty as though someone had put their feet on it and it had the odd mark aswell.
And no drinking water in the room. Everything else was just fine.
Like Sleeping on an Aircraft
I think I must have been given the special 'Late Rooms .Com' room, the one that is reserved for those that pay less than the regular customers.
Throughout the stay, there was the very loud noise of a central heating pump (or similar machanical noise) droaning away. The radiator could not be turned off and the window opened a mere 6 inches, resulting in a sweltering hot room. This combined with the noise made is just like being on a aircraft. The result was no sleep. On a positive, I did enjoy my meal, but unfortunately will not be going back..
Enjoyed stay, but unfortunately not enough time to enjoy grounds or house.