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Reviews - BEST WESTERN Ivy Hill Hotel

Writtle Road, Margaretting, Chelmsford, CM4 0EH

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (2)

50% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • Chrissie B

  • March 2015

Better off in a Travelodge for half the price.

Very disappointed with my stay.

For the price of the room, I expected a bit of middle-class luxury but the only difference between this hotel and a Travelodge is the wallpaper. I was left waiting at the bar for over 10 minutes whilst one of the staff walked in and out refilling the fridge and saying, "One moment." I was woken up at 6:00 in the morning by some industrial rattling noise and then was unable to get back to sleep (alarm set for 8:30). They have some confusing policy about having £40.00 of your debit card money on stand by. The receptionist didn't ask how my stay was, I would have told her all of this and not left this review as they clearly don't care about improving service in the place.

  • Christian E

  • February 2015

One Night at the Ivy

Room 25 (I have had better rooms) - very creaky floors, also quite loud with noise filtering in from neighbouring rooms.

The air- vent in the bathroom - very loud ...

The bathroom, although clean and functional, is an small size. (Example: if you were sitting on the WC and wanted to watch the TV, - but cant open the door because of your legs...)

Room rate pricey at over GBP 110,- and the bed itself is far from the standard of other chains No topper - Others such as some Premier Inns, Days Inn, Marriott and Holiday Inn Express do much better beds.

At breakfast - the was help yourself to tea, coffe, bread ( limited choice) muesil, yogurts, cold meats, cheeses and fruits but no warm buffet so cook breakfast made-to-order, however the fried eggs were evidently pre-cooked, kept warm and ruther unsatisfactory... The rest of breakfast was fine with enough to fil.. Staff ( reception check-in/ check ot ) very friendly and made up for the dissapointing breakfast.