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67% would recommend it to a friend
Macdonald Berystede Hotel & Spa
Room was small to begin with, however we were offered an upgrade which was brilliant.
The entrance and layout of hotel was slightly confusing. Otherwise no real issues.
bar service poor
served us well as a one-night hotel...great pool, great breakfast, but shame about the poor bar service and extra charges for service (which we didn't get!)
Poor quality Bed
Worst nights sleep in a hotel.
Two single beds attached together to make a double. Big groove down the middle of the bed, very uncomfortable, hard, poor quality mattress.
Room was ok with an en suite bathroom, this was the coldest room I have ever been in, it was almost unusable, no heating at all.
We also had people trying to reach us in the morning, but we not receive any messages left for us. The bar food was so expensive and very average, my wife's snack arrive after I had finished mine, and there was a 12% service charge pre payable. I don't think we shall be visiting again. Room No 169
Berystede overnight stay and use of spa
We stayed in the older part of the hotel.
The room was spacious, clean and comfortable although the bed was a bit softer than we are used to. Room had an opening window, which was nice, plus air conditioning. We didn't eat in the hotel that night, but did have breakfast, which was plentiful, a buffet of hot and cold foods. The staff were very helpful and friendly. Made good use of the spa which included an outdoor hydrotherapy pool, indoor pool and a complex of saunas and steam rooms. I indulged in a massage the next day which was great. Would certainly book again.
Very nice welcome at reception.
Attractive fire at entrance.Always need more milk at hotels (very minor point). Breakfast delicious, lady breakfast chef very cheerful and charming
Over charged and being ignored!
Used automatic check out and found various additions been included on my account - service charges and a full rate for breakfast (£19) not the deal price of £15.
Have emailed but had no response.
Change of view
Last time I stayed with my husband at the Berystede we had not been very impressed but this time there was nothing to fault.
I was there very fleetingly but i found the staff extremely helpful, the room clean and pleasant and nothing to fault the breakfast which i had to have brought to my room at 6.15am.