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100% would recommend it to a friend
Special birthday visit to London
I was visiting this hotel with my two sisters for a special birthday London stay.
The staff were very efficient and friendly. The concierge assisted us in arranged a boat trip on the Thames and a tour bus around London. He remembered us the next day and asked us how we had enjoyed our day, which I thought was very good of him.
The hotel was beautifully decorated and very comfortable. I was particularly pleased with the garden seated area at the back of the hotel. We had a back room and had a great nights sleep and did not have any noise. All in all a fantastic visit to the hotel and London. We will definitely use the hotel again, and recommend to others.
Overall the hotel was very nice.
Staff were welcoming & the bedrooms clean. This time we were given a room away from the road & it was much quieter. The only issue we had was with breakfast. I'm not entirely sure what happened but there was a long wait for ours & other people's orders. Although the waitresses were apologetic we were never really given an explanation as to what was going on. Our orders arrived separately which I didn't like. Other than that I couldn't fault the hotel.
Response from hotel
Dear N Neal,
Thank you for leaving a review about your stay with us. We appreciate your nice feedback on our staff and clean rooms. However, we would like to apologize for falling short of your expectations at breakfast. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. Rest assured your feedback will be reviewed and most certainly forwarded to the appropriate departments.
While we understand that your stay was not 100% satisfactory, we hope you give us a chance in the future to show you how great our hotel is.
Great bed, clean hotel, loved the soap
Comfortable bed, loved soap in bathroom
Quality hotel with super friendly staff
Quality hotel in a fab location for museums and tube station with front of house staff who are always ready and willing to go the extra mile to make your stay first class.
Great selection of quality food and great service. Will definitely look to stay here again next time we are in town.