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89% would recommend it to a friend
The room was clean and lovely. Would stay again.
Excellent hotel and first class service
Executive king room, no view
My husband and I have stayed at the Cardiff Hiilton quite a few times, usually for a luxurious relaxing night away from the children.
Good points - above all, the staff are excellent-polite and helpful, from the valet who took our car (£22 for 24 hours but well worth it!), receptionist, fitness club staff, restaurant staff, executive lounge ladies, every single staff member was wonderful and a credit to Hilton.
The room had been refurbished and was excellent, coffee and tea in room. The bed was huge and very comfy. Good shower and bath. I turned the thermostat down to 18c which was perfectly comfortable for us as we like it cool. The fitness club is lovely, we had a relaxing swim in the morning and used the gym. Not too busy and very clean. Food was excellent and a vast selection for breakfast with meats, pastries, full cooked breakfasts, yoghurts, cereals, fruit etc... The only bad point about this hotel is the noise from the street below on Saturday night. Even on the seventh floor we were kept awake until the early hours with shouting and noise from the drunks in the pubs below. We have stayed at the hotel around five or six times now and every time is the same, we have always been given a room on the noisy side of the hotel. I would definitely go back to the hotel again for all the positive reasons I've listed but I would pay the extra £10 or so next time to have a room on the castle side, the side with a view just to have a more peaceful nights sleep.
A charge for WiFi was very disappointing
Although the hotel was very comfortable and in a great location the extortionate charges for using wiFi would prevent me from returning to the hotel.