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Reviews - Holiday Inn Express CARDIFF AIRPORT

3

Port Road,Rhoose, Barry, Cardiff, CF62 3BT

Price From 102.04 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (19)

84% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Alex G

  • November 2016

Heating

We was given a room with no heating and it was very cold, the staff clearly knew there was no heating as the next room we was going to be moved to staff said" that room has no heating either".

Some female staff were very gloomy looking, did not smile when greeting guests

Response from hotel

Dear Alex G,

Thank you so much for staying with us and taking the time to leave us your feedback. Your comments are highly valuable to us and will assist us in our continuous efforts to maintain and improve the service level we aim for. I can assure you that your comfort and satisfaction are of utmost importance to us and for that please accept my sincere apologies if your stay was negatively affected by the service you received from our staff and heating system of the room assigned to you. I appreciate you bringing this matter into our attention as this is our best resource for improving guest satisfaction. This feedback will be shared with the appropriate people that can help us make a difference to ensure our valued guests' needs and expectations are met in the future.

Thank you again for your review and I hope to have an opportunity of welcoming you back again soon.

Sincerely,

Krysllin G.

Case Manager

IHGCare

  • alan blundell

  • July 2016

on arrival reception tried to claim we booked 2 adults and a child wasnt interested in the paperwork I had printed off and tried to show her she just wanted £20 extra.

I rang a head as we was late to let them know we may go straight to venue and please ensure that the room had 3 seperate beds twin and sofa bed, we can sort something we are not full but nothing was done, double and a very rubbish made up sofa bed, no window that opens. I have a second booking in Krakow with Holiday Inn may cancel, not impressed

Response from hotel

Dear alan blundell,

Thank you for taking the time to review our hotel. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We are sorry to see that your stay had been less than ideal due to the service you received from our staff, which were below your expectations. We don't want any guest inconvenienced and rest assured that your comments will be used for the purpose of bringing improvements needed.

Again, thank you for the feedback and our apologies for the shortcomings.

Kind regards,

Connie D

Case Manager

IHGService

  • dennis mitchell

  • July 2016

Very Enjoyable, Would Stay Again

Nice views from hotel and very pleasant staff.

  • M Whitehead

  • March 2016

Dependable and value for money

Whenever we are in South Wales (at least annually) we book at Holiday Inn Express.

It is very reliable, we know what we are going to find, and it is good value for money. We would choose them every time.

  • Nasser Asfi

  • February 2016

You pay for what you get

Cheap and cheerful....

Don't expect great things... But value for money, rooms are reasonable but the cheap prices attract cheap clientele!

Response from hotel

Dear Nasser Asfi,

Thank you for taking the time to write a review about your stay with us. We regret that your experience was not 100% satisfactory. We would also like to apologize for any shortcomings you encountered during your visit. We give the utmost importance to our guest comments as they help us improve and continually provide the best guest experience possible. In addition, your feedback has been forwarded to our management for evaluation.

We value you as our guest and hope to have another opportunity to provide you a much better experience.

Sincerely,

Joel,

IHG Care

  • Ian Evans

  • February 2016

Enjoyable break.

Friendly staff, nice clean and warm room,the breakfast was lovely, convenient transport option to Rhoose train station Cardiff airport and direct option to Cardiff city centre, ideal location to end a perfect International rugby weekend, will definitely be back.

See you next year. 😊

  • Jim Hughes

  • January 2016

Say at Holiday Inn Express at Cardiff Airport.

Really enjoyed our stay.

Excellent service from the Reception Staff throughout. They were always so polite and helpful. Lovely room, so comfortable.

  • a farrell

  • December 2015

top hotel

Would highly recommend staff and hotel excellent

  • S Pereira

  • November 2015

Me and Storm Barney in Cardiff.

Good amount of car park spaces, Hotel next to Airport so has some noise but not much.

Hotel staff are friendly and helpful. Food is alright but a bit on the pricey side. Bar prices are also on steep side a bit , Breakfast was included but not great if you want a hot breakfast to set you up for day. Room was okay and was clean and had usual things expected, shower was lacking pressure and was not brilliant. Overall, it was good and ideal if you need to be at airport and parking.

  • john daniel

  • August 2015

Very welcoming and friendly place to stay.

I have stayed here a few times before and it has only got better. Staff are excellent all round could not do enough for people. I would certainly stay here again and I would certainly recommend you to anyone. Thanks for the welcome. John Daniel