You have not entered any valid search criteria.

Please enter your destination and perform your search again.

Reviews - Novotel Cardiff Centre


Schooner Way, Atlantic Wharf, CARDIFF, CF10 4RT

Show map Close map


    • /
    • Clear

Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (51)

94% would recommend it to a friend


Customer service


Food quality

Room quality


  • Kevin G

  • June 2016

Short family break

This was a 2 night stay in Cardiff and the hotel location is relatively ok from the centre however I would not recommend walking back too late of an evening due to the area.

Lots of youths gather near the footbridge over the railway line. Breakfast was very good and I would recommend this. Pool area was also very good and great with a small family. I think the hotel could do more to check who is using the facilities as we saw a family just wander in and use the pool, they were from another hotel!

  • Bernadette S

  • May 2016

Novotel Cardiff Centre

Lovely hotel staff very friendly.

Clean and welcoming, food was delicious. Nothing too much trouble. Whilst the hotel is not in the centre this is an advantage to a peaceful nights sleep.

  • Jackie W

  • April 2016

Great for families

This hotel is in a great location within walking distance of the many bars & restaurants in the centre of Cardiff & an easy 30 minute stroll to Cardiff bay.

We've stayed here on several occasions primarily because of the location but also the pool. Even though this is busy during school holidays the sauna & steam room are a treat. The rooms are clean & big enough for 2 adults & a teenager. Parking is £12 per day but it's rare not to pay for parking with city centre hotels. I like the easy checkout that is now on offer removes the need to queue on departure day. Good value for money. Will stay again.

  • Rhys Owens

  • April 2016

Novotel Cardiff Centre

Food in the restaurant was rather slow however other than this an absolutely fantastic stay.

  • Neeve C

  • February 2016

Great hotel

This is a lovely hotel.

Friendly helpful staff. Very convenient for city centre. Pool is great(cold and a bit too much chlorine). Would stay again.

  • K Phillips

  • February 2016

Novotel Cardiff Centre

We had noisy people in the next couple of rooms to us.

I asked receptionist if we could move to another floor. We were given a room on the floor below (which was also overlooking the car park rather than the busy road which was a bonus). Receptionist was very accommodating and nice about it.

  • Phillippa S

  • February 2016

great short family vacation

Room was excellent, comfortable and quiet.

Kids(two teenagers) loved the pool and gym. Good location - easy walk to city centre, and bay areas, close to Cardiff Central. Staff helpful and friendly. Only slight complaint was that food was expensive, and no cafes/ restaurants close by. Hoever the meal we have was good, kids enjoyed it.

  • jayne Jurgens-Campbell

  • February 2016

Satisfied customer

Never stayed at Novotel before.

Great value for money with LateRooms. Excellent beds. So comfortable though I do like a firm bed. Loads of pillows and special ones for sitting up in bed a great added extra. Would definitely stay again and use LateRooms to book.

  • Rosanna Jones

  • January 2016

Novotel Cardiff Centre

We really enjoyed our stay.

The hotel staff were very helpful and we were particularly impressed that they had a pushchair to loan out, which was a great help for us. The only negative of our whole weekend was that we had to pay £24 to park the car in the hotel car park. I didn't see anything about car park charges when I booked the hotel online.

  • Simon C

  • January 2016

Novotel Cardiff Centre

Great Hotel / Great Facilities.

Check in was an easy experience with the female receptionist keen to made the checking experience as quick and easy as possible... Staff (Female) very professional.Room was comfortable and facilities were good.Pool and gym very nice although children are NOT welcome after 1900 hrs.Bedding and pillows were very comfortable... Only down side was that the room was very very warm in the night with an air con unit which was very loud. Breakfast was very very good with a great selection of fresh food and very good staff. Check out was the only negative bit, a male member of reception was quite rude and abrupt, it felt as though as we were checking out the staff member did not need to be nice.. Left a negative thought.