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87% would recommend it to a friend
A great place to stay!
Thank you for such friendly, helpful service and I was well impressed with my room and lovely ensuite.
I find it not easy to travel alone, but you were very welcoming and my stay was very comfortable. I would certainly return!
Everything was very good
Good stay,What we expected for the money and our convenience, but no refund, Better score acheivable
Good points -; Easy to get to, Parking is on street but free and loads of spaces up and down street, Room was clean, Staff were welcoming, accommodated our vegetarian needs for breakfast, Buses available to town but we preferred to walk [25 mins to ctr] Bad Points -; 1 of the towels was dirty on arrival [looked like make-up] but was switched straight away, On arrival our TV wasn't working at all, we reported in the morning and was fixed by the evening when we returned [electrical issue] ***No refund*** Up until this point we were happy and would recommend this establishment even stayed again, but after a few days to digest and not seem quick to judge have now reviewed our experience with a clear head.
We had booked for 4 nights and in the terms it does state minimum 3 nights to stay, During our visit which was going well we were informed back home that one of our animals was unwell and had to go to the vets, this turned out to be quite substantial in cost and warranted our quick return, we checked out after our 3rd night and with out really thinking payed the full 4 nights cost with a promise that if the room was booked out then a refund would follow, being the night before Edinburgh's Hogmanay and advised the hotel was fully booked left without thinking, wanting to get home. Well 2 days later no refund just a std email saying thanks for staying, They could have refunded half ?. Not really happy after thinking about it for a week..it's not the money just the principle.
Outstanding accommodation for my brief in Edinburgh
The staff at the Culane House Hotel are so friendly, professional and welcoming, I wouldn't hesitate to stay again or recommend other visitors to.
My arrival was far earlier than planned and a quick call ensured my room was available hours before check-in. For my brief wait, I was directed to a lovely cafe nearby, and by the time I had breakfast and a coffee my room was ready. Nothing is too much to make your stay a welcome one; storing suitcases, arranging taxis, and having a good old chat about experiences of Edinburgh. Am sure to stay again!