Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
89% would recommend it to a friend
Holiday Inn Express LONDON - GOLDERS GREEN
This is a good hotel we have stayed in before, but we were put in room 201 right next to the lift and the noise was horrible, pretty unremitting clanking and banging except in the wee small hours.
Tried to get moved but apparently nothing else available. On top of that, the sheet didn't fit the bed properly (or should I say 2 beds put together) and the duvet wasn't big enough so we had to get a second to cover us both. But the staff were friendly and the rate reasonable.
Response from hotel
Dear S Churchill,
Thank you for your feedback regarding your stay at Holiday Inn Express London-Golders Green North. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We appreciate your nice comment about our staff and the rate.
However, we're sorry we fell below your expectation regarding the noise, sound proofing and the duvet. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Holiday Inn Express LONDON - GOLDERS GREEN (A406)
Could be improved by the provision of hot chocolate sachets in the rooms and more milk.
would heartily recommend
Wonderful helpful staff and great location
Will use this one again
Clean and comfortable rooms, mostly friendly staff, convenient location.
There was no cold and/or hot water from Saturday till Sunday.
There was no hot water from Saturday till the time we checked out on Monday.
Most annoying was that the receptionist would not inform us of the problems until we phoned to complain.
Response from hotel
Dear S Agbonlahor,
Thank you for your feedback. We take our guest comments very seriously and always strive to provide comfortable and friendly accommodations. We’re sorry we fell below your expectation regarding customer service and the lack of water during your stay which was unacceptable. We will address these concerns. We take all reviews positive and negative very seriously, and your feedback will help us improve for our next guest or your next visit.
Recommend this place
We had a room for 4 adults 1 double bed and a double pull out sofa.
Sofa wasnt great but overall room great size with aircon. Really pleasant bar as well which I didnt expect.
Nice hotel with mostly very friendly and helpful staff although 1 member of staff could be less lazy
We were feeling cold at night and asked for a duvet and we never revived it even though we were promised it by the night staff.
When we braught this to hotels attention the next morning they apologised and gave us and gave us points on our loyalty card. The staff were friendly and the location is good for london. Some nice cafes nearby too. Would definitely go back and stay there again.
Holiday Inn Express London - Golders Green (A406)
A very wonderful stay
We catered for despite ongoing renovations
Very busy but well looked after by very friendly staff