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62% would recommend it to a friend
Hallmark Hotel Bournemouth West Cliff
Hotel looks a little tired but is relatively clean.
Some staff really helpful, however one on reception completely disinterested!
Great hotel which needs a few tweaks
Overall our stay was great.
The staff were helpful, the breakfast was good and the room comfortable and large even for a family room. There were a few minor things that needed attention. Firstly, the heat. Our room was almost unbearably hot as were quite a few rooms judging by the amount of opened windows. We had to keep all the windows wide open (in October) all night just to keep it bearable. Other gripes are minor, not allowing balls or inflatables into the pool for children to enjoy seemed mean and there were a few little d.i.y tasks needing done on the room. Otherwise, excellent.
Great room, wonderful bed!
I had been driving around the Devon and Dorset area most of the day and I was hoping to get a room in Southampton but when I couldn't I opted for Bournemouth.
I would love to leave a review saying how great everything was but I can't
The bed however I can say is the bed was amazing and so comfortable. I really didn't want to leave in the morning but alas I had a meeting in Southampton at 9:30am.
So if you want to sleep like a baby stay here.
Looking forward to staying again
Good price nice staff and great views from the garden
Even treated to a Welsh male choir, part of a wedding going on which did not interefere with my stay.
Will definitely stay again next time I hiking in the area.
Does not provide what you expect
Price extortionate for the experience; arrival was good - got to room and all went down hill.
Room was basic be complimentary, my husband slipped on the very old carpet every time he went up the stairs and the room was functional at best. Went for a drink in the bar and was served mouthwash as a mohito cocktail for £10 then went back to the room and had no working shower and a bath that would have taken a week to run. Called reception and no promises kept so had to speak direct to the manager at reception - to be fair he dealt with it although was not forthcoming with solutions of his own and expected me to say what was acceptable. Would never stay there again!
Lovely hotel, great staff :-)
The hotel has a lovely pool, lounge and bar area, the staff are helpful and friendly.
The room was light and airy and had a lovely little balcony but the bathroom was in need of a little TLC - just needed updating a little. Small grumble which didn't spoil the visit in the slightest.
The food wasn't great but that could have been down to the chef in the kitchen on the evening that we had dinner, The menu was promising and the waiting staff were great. But the food was quite ordinary.
Worst 4* hotel
That was a worst 4 star hotel I have ever stayed in.
We stayed on the first floor which was great we were at the back of the hotel so it was quiet.
And the food was good had a fair amount on offer, but the only down side was that the swimming pool had va heating problem so was a little chilly.
Would not recommend
Firstly the hotel clearly does not have enough parking, we could not get in to any of the hotel parking areas at all.
In the end we had to abandon our car on the road away from the hotel.
Our room was on the second floor, the decor was poor, tired and in need of a good freshen up. The room was cold with all the heating off, we had to call the maintenance man to resolve the issue, he could only get one of the radiators working. We had to contact reception again for a electric heater which did not show up. We later went to reception and we were assured the heater would be in our room by the time we returned from our evening meal. Once again we were let down and had no heater in the room. The shower was rubbish, I've had better showers with a water pistol. You could hear every footstep from the guests above us. The room was equipped with a worn out looking ironing board with no iron, brilliant. The spa was also a let down. On arrival we had to wait some time for a member of staff to arrive, she eventually came with not an apology in sight for the delay. The place was a mess, jacuzzi was not working, the sauna was not overly hot and the steam room was not really steamy.
On the plus side the hotel is close to town centre and the beaches.
A pleasant stay.Lovely looking hotel near to town centre.Good facilities in room and leisure option
Lovely look on arrival in hotel entrance and friendly informative staff when questioned on particular information requested.Nice spacious roomfor a double with flat screen TV and all the necessary iron,board,fan etc.Only disappointing part was the bathroom needed some TLC and the plumbing needs attention as I believe it shares with the space with the next room as the pipes make funny noises when draining out the water.Not best in the early hours when you have to wash your hands.Overall though,quite pleasant.