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Reviews - Quality Hotel Dudley


Birmingham Road, Dudley, DY1 4RN

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (24)

50% would recommend it to a friend


Customer service


Food quality

Room quality


  • Arnold S

  • March 2015

Extremely dissatisfatory service

I feel like I was robbed because of the poor service i got.

Firstly, the welcome was really terrible. I was told i needed to pay for my stay in the hotel even though I repeatedly told the receptionist that i had already paid for my stay online when i made my booking. The room was smelling dust and the cleaners even left their vacuum cleaner bits in our room. The toilet was left with some pathetic stuff in the chamber. The Soap used by previous guests was also left in the shower. Really disappointed indeed. I also paid for breakfast which we never had because we were told breakfast will be served early (6am) instead of 8am. Will never recommend anyone to use Quality Hotels at all in future.

  • l stone

  • March 2015

Dudley short break

we were very pleased with the accommodation bed extremely comfortable and the breakfast more than adequate.

also the evening meal was very good. I would stay there again if in that area.

  • i mcqueen

  • March 2015

One night stay

My husband and I had to come down for a funeral and were travelling a long way.

We got lost, phoned the hotel and although couldnt help with directions were very nice. On arrival, we were welcomed warmly by reception and a member of staff who appeared to have finished her shift. She was lovely and made us very welcome. When we came to breakfast, we were expecting the same level of cheeriness....we were sadly not afforded this. The waiter was clearing away everything, at 8.30am, we sat at a table, the only clean one, then he moved us to a dirty one with no cutlery. We had to ask for everything, spoon to stir coffee etc. it was a poor service and far from the warm welcome we received the night before. When we left, the receptionist was again very helpful and was able to help with directions for our location.

  • Jose F

  • February 2015

Last minute accommodation needed

Cheapish and available.

On the main road, which wasn#t a problem had the double glazed window shut orperly. As it happened the window leaked air and subsequently noise so much so that there wasn't a neded to leave the window ajar to get any fresh air; a bizzar advantage, however the traffic nsie at all times of night was not great. Very cold corridors to/from the accommodation, BUT in all comfortable bed, slightly tired accommodation, but a reasonable night's sleep. Amazingly cheap breakfast and pretty good too. All in all not the best, but stayed in much worse.