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73% would recommend it to a friend
The hotel was clean but needs a bit of updating, the devor is a little dated.
would not recommend to anyone. paid for two nights come home after 1.
Short 1 Night Stay
Check in was straight forward, room was clean if a little dated; breakfast was cooked fresh and plenty of it; no gluten free bread is only issue; overall excellent, quiet location with friendly staff.
Very Good But for the beer
It was generally excellent other than the pint of Bass, a particular favourite, served at dinner was the worst I have ever tasted.
The wine was expensive and some gym equipment broken; otherwise no complaints. I would stay again.
St Mellons Hotel
Had a very enjoyable experience.
The staff were friendly and helpful. The hotel was clean and had great facilities.
Best Value for Money in area.
Lying between Newport and Cardiff means they realise they need to pitch their price carefully to attract custom.
They certainly do this well and the leisure facilities are good too.
From the front desk to the restaurant it felt as if very little training had been to any of the staff.
At check-in there was almost no information given or offered in relation to any of the services offered across the hotel. No mention of a bar/restaurant tab created, and then no checking of the room details when ordering food. The restaurant staff seemed to have had very little training and certainly not much evidence of experience. I was seated and drink order taken, drink delivered from bar in very quick time. Then had to wait 15 minutes before a food order was taken, with no explanation or apology, then waited a further 15 minutes for the starter (which had no sign of appearing) before cancelling my order. During that time, the 4 other tables had received equally slow service with no apology. For most of that 30 minutes I was sitting there, there were no staff to even inquire or catch the eye of. I walked out of a restaurant for the first time in my life but in order to cancel I had to go into the kitchen where the waiting staff seemed to be hiding. Shockingly poor service, clearly I will not return and will not recommend this tired-looking, low-speed-wifi, poorly managed hotel to anyone.
This was our second stay at the hotel, very clean, organised and relaxed stay.
The room was a good size, and had a lovely en suite. The windows open a decent amount to let plenty of fresh air in which was lovely. A very pleasant stay, I would stay again.
Wonderful value for money
The hotel was lovely, the scenery was beautiful.
The use of the swimming pool gym made the stay all the more pleasant. The staff were friendly enough and the rooms were spotless. Although the bath tap didn't work and the there was scuffs to the walls in the bathroom, but I simply cannot complain considering the tiny price tag. Wonderfully comfortable bed with a lovely view. Would recommend.
Only so-so. Book if on a tight budget
Setting was pleasant - lots of greenry you would find in a golf course realted hotel.
Room was in an out-buidling, vastly in need of a lick of paint. Hot water was non-existent and it took until 10pm that evening for it to return after an engineer was called out. Room telephone wasn't working and nobody came to fix or replace it, despite front desk being told twice. Had to arrange room service with my own mobile phone, calling their main phone number. Food was pleasant enough, but the glass of wine I ordered arrived 90 mins after I finished my meal. I turned it away. The bath was in need of replacement and I saw unpleasant brown staining showing through the joins in the wall tiles, as well as the corner of the bath. Gym facilities were adequate, but most of the equipment is actually rusting. Despite being Spring the room was cold and the heating couldn't warm it up enough. Didn't sleep well as the bed was too hard and the pillows were more like flat cushions, so I woke up at 5.30 with back / neck ache. Breakfast was average. I had to ask one of the staff to show me to a table, as I was being ignored. She was clearing a table away and when I asked to be seated she simply dusted toast crumbs off the table and told me to sit there.
Perhaps an unfortunate chain of events leading to a below par review, but things like the state of the bath and the attitude of some of the staff makes it seem the hotel is what it is for a reason.