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Reviews - Macdonald Hill Valley Hotel Golf and Spa

4

TARPORLEY ROAD, WHITCHURCH, SY13 4HA

Price From 166.59 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (6)

50% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Rob F

  • July 2016

Avoid if not a golfer

Title says it all.

However the filth around the shower door was inexcusable.

  • S Lingley

  • April 2016

Very nice hotel

This hotel was lovely to stay in for a couple of days, rooms and general hotel area were clean and looked very good, food and spa treatments were expensive for what is provided though.

  • Marina O

  • September 2015

Fawlty Towers without Basil

There is no manager in this hotel or is there any semblance of anyone in command.

Fawlty Towers is how another guest described it. The front of house staff were extremely pleasant as were all the staff but they were up against it in terms of delivering a proper service.

  • Karen Langtree

  • March 2015

Some good, some bad

Hotel seems very clinical, and business and golf orientated ..which is understandable.

We stayed because of a working event the next day and found the service good and staff friendly, but had other reservations. Much of the hotel was very cold, corridors especially, and the room was really cold on arrival and took some while to warm up. Not all the facilities were working when I went for a swim. The food in the restaurant was overpriced (probably aimed at those on expenses) and the service at the evening meal was very slow. We had to ask for the drinks we ordered at the outset, when they came we were brought the wrong wine...although they did take the drinks off the bill as a gesture. Unimpressed. However, a totally different story at breakfast, which was very good. Is this normal, or because the Hotel Group senior management were there.

  • G Rooney

  • January 2015

We had a wait on arrival to the hotel for bar snack food of 1.5 hours due to problems with the kitchen, the member of staff dealing with us apologised for the delay after 45 minutes and said our order hadn't gone through to the kitchen.

He offered us a free pot of tea but after a further 45 minute wait with no food in sight the deputy manager apologised to is again and offered us a 15% discount on our snacks when they arrived and a 15% discount off our evening meal by way of compensation.

  • Jacqui S

  • December 2014

Check pool times

We chose the hotel for the pool having stayed there before we knew the pool to be warm and inviting.

Unfortunately they have strict times for Children's access so we were unable to swim at all so do check the times as they are restrictive early am and pm, brilliant hotel if you are not staying with children, arriving late and leaving early!