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Reviews - BEST WESTERN PLUS Stoke-on-Trent City Centre


Etruria Hall, Festival Way, Etruria, Stoke-On-Trent, ST1 5BQ

Price From 141.72 AUD

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (27)

85% would recommend it to a friend


Customer service


Food quality

Room quality


  • D Lunn

  • April 2015

Excellent stay

The hotel was excellent with good parking, friendly staff, excellent cleanliness throughout & very good options for breakfast.

All the staff were helpful & courteous.

  • D Surrey

  • March 2015

Short Stay, one night !

Had a lovely room, would definitely go again, staff efficient, and quick to respond, well done !

  • Sean S

  • February 2015


Clean, friendly loved

  • Jeanette P

  • January 2015

Couldn't fault the hotel for its customer service but the rooms were a little to be desired very rare plugs and none by the beds.

They did however bend backwards to make things right which to me was more than enough. Would consider staying again possibly just because staff were so friendly.


  • January 2015

My view

Very very impressed..

receptionist very helpful and reception area spacious. The hotel was immaculately clean and the room well appointed..

  • Stephen French

  • December 2014

City break

Really enjoyed my stay.

Was spoilt by some person stealing the spare wheel from my van. I was very impressed by the help from the staff.