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55% would recommend it to a friend
unclean, extremly outdated ,turn curtains & chair fabric extremly worn matresses
we turned down 3 different rooms all extremely out dated & of a poor standard the 1st room was absolutely unbelievable for damage, worn curtains & the bathroom!!!.
the other 2 rooms were a little better but no where near a standard that should be offered, with mattresses that that were extremely well worn and broken, food tray were left out side of rooms & dirty laundry.
We refused to stay & left with a full refund
Details, details, perfectly comfortable but austerity feel ruined the luxuries
Perfectly comfortable and enjoyable stay.
Beds fine and breakfast was great. Car park was full on first night because there was a wedding, tip: plenty of cheap parking on the street (Manor Rd) if you turn away from the beach (free at weekend). Spa super too - clearly built in the 80s but nothing tatty about it beyond the non-functioning lockers which could so easily be fixed... Therein lie the problems. Nothing major wrong with the place but it could be so much better with a little attention to detail. Carpet in the rooms felt quite rancid and needed replaced; ruining an otherwise spotless room with all the expected facilities. Tiny soapbar (no soapdish in the shower) and mayonnaise sachet-sized shower gel didn't cut the mustard in a spa hotel next to the beach (luckily we brought extra shower gel). Tiny towel rack just about did two of us staying in a family room (but wouldn't do a family). The bathroom door had a gap you could get your hand through - flimsy furniture too could so easily be changed. Finally - what's up with the pool table. It's in a corridor so tight there's no room to swing the cue down one side. Put it in the corner of one of the bars and turn it into a serving table during functions - there's plenty of room...
The Suncliff Hotel
Booked two nights stay - left after one night.
I was charged £75 for a single room on Saturday night and £40 for Sunday night.
In my opinion, judging by the state and size of the room, I was massively over charged for the Saturday night. I expected something better after reading reviews on trip advisor. The room was tiny and so narrow that I could sit on the bed and put my hand out and touch the facing wall. The wardrobe was squeezed in between the bed and the wall. Once I'd brought in my over night bag, there was barely any room to stand by the bed. The sheets looked clean but there was a dirty, dusty red cushion on the bed. This just needs to go in the bin. The wardrobe was broken and had no door. Maybe because there would be no room to open it. The windows and window sills were filthy. The window blind was broken and covered in dust and dirt. The kettle was so stained inside I was put off using it. The shower was grim. The tv volume went from inaudible to very loud and the walls are so thin. I could hear the conversation in the next room, hence turned the tv on. The basin was so small water splashed everywhere when you turned the taps on and there wasn't a bath mat. There was no toilet paper in the room. The bed was uncomfortable and the pillows flat. It felt like being in a prison cell. There was a lingering musty smell in the room and corridors. The whole place felt dirty and grimy. Overall the most depressing room I have ever have the misfortune to stay in. I just couldn't face staying there for second night. The location is good on the sea front and staff are very friendly but standards needs to be greatly improved to charge these kind of rates.
Considering this hotel is old the stay was not too bad.
By the time I got to bed it was gone 23.00hrs so too late to complain about anything I felt. However the double bed was uncomfortable. It felt as if you were going to roll off the bed. I did complain in the morning and was told thank you for letting us know we will make sure the bed is comfortable for the next guest. I usually stay in Premier Inn hotels where you are guaranteed a good night. The food from the lounge was very nice and all staff were very friendly. I prefer the hotel next door Cumberland
Poor accommodation, room was not suitable for a family with a small child.
service was poor they did not seem like they cared or wanted to help. paid to much money for this hotel, toilet was leaking, window was blowing a draft In making it very cold in the room for my daughter and me and my husband. Would not recommended this hotel.
I appreciate this is a hotel priced at the lower end of the range, but I was disappointed with our stay.
The crockery in the room (cups and spoons) as well as some in the dining room for breakfast was dirty. The décor was very old and quite shabby, and could definitely do with updating. The shower in our room only worked intermittently (not at all on the first day) and was then only a dribble - insufficient to actually wash yourself. The bedding was spotless but the towels were hard and had some stains on them. The beds were hard (not a problem) but I actually got a bruise on my hip from a spring. Most of the time the lift was not available for use. The "leisure suite" was dirty, badly equipped and the pool had faecal matter in it (which was not the hotel's fault) but their response to it being cleaned was that "yes it's been dealt with" which implied to me that the offending item had been removed but not that the water had been cleaned. As I chose this hotel for the fact that it had an indoor swimming pool we only used the pool for about 10 minutes before finding the item and were then unwilling to return as we did not have confidence that the water would be clean. The outdoor pools at the adjacent hotels were unheated and had bugs, leaves and feathers floating on the surface. The waiting staff at the Cumberland were rude and unhelpful, although the décor there was much nicer (in the public rooms downstairs at least).
I booked a single room which was cheap so I did not expect too much.
The bed was very comfortable and the room was clean. The furniture was extremely tatty and old fashioned and the lighting terrible. Outlook was onto rooftops and generally uninspiring a generator or some noise woke me up at times. However, I was visiting relatives and the room fulfilled the purpose for a one night stay and the downstairs bars lounges overlooked the sea so a pleasant location. Staff welcoming and friendly. Breakfast was good.
Suncliff easter break
Room was too small for couple with child.
Bathroom tiny with no bath for kid. Room boiling hot with no option to turn heating off. Quite uncomfortable stay for £100 per night. Will not be visiting again.
Superb a la carte Restaurant
On the negative side, the room was slightly dated, the bed uncomfortable (the individual springs could be felt in my back) with flat pillows.
On the positive side, the room was of good proportions and very clean. The maitre d' of the lower ground floor restaurant was superb, when I realised I had entered the wrong restaurant, he personally escorted me to the adjacent sister hotel to enjoy a a fine dining experience. I was not disappointed an excellent meal was enjoyed of a standard I did not expect with superb professional waiting staff.