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Reviews - Mercure Brandon Hall Hotel and Spa Warwickshire

4

Main street, Brandon, COVENTRY, CV8 3FW

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (5)

80% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • J Reid

  • August 2016

Travelling with my Westie

I wanted somewhere to stay for one night to break up a long journey from London to Scotland.

I arrived at 11pm with my little dog and was given a warm and efficient reception. My room was upgraded and I was given a room at the end of a corridor which meant I didn't have to worry too much about my dog barking and disturbing others. The hotel has large grounds perfect for the dog, with lots of wild rabbits. Plenty of parking next to the hotel too.

  • S R

  • July 2016

Room

Room was too hot

  • p thompson

  • December 2015

Short stay

Excellent staff.

  • Graham Smith

  • September 2015

Mercure Brandon Hall Hotel and Spa Warwickshire

Impeccable service.

  • Sarah L

  • December 2014

Disappointing stay, not worth the money

The bed room was like a sauna when I went in.

Looked nice enough though and bed was v comfy. Shower pretty small and despite staying 2 nights they didn't replace the shower gel/toiletries that I'd used the first night. The toilet paper was cheap and nasty as though bought in a pound shop, yuck. Was really disappointed with the conference facilities - we were in a conference room close to reception and it was so noisy with sounds of guests and staff often just outside the door. Despite being asked repeatedly to quieten down / move or for them to put a sign up saying there was a private event taking place nothing happened. People kept just walking in to the room randomly. Even staff came in to interrupt to ask when the organisers would be finishing up, despite having the room booked to 8pm and it was only about 3pm at this stage. Very unprofessional. Room service was okay, although didn't bring us food quite as was described on the menu which was annoying.

I wouldn't waste my money staying here again, it certainly didn't feel 4 or 5 star.