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80% would recommend it to a friend
What a great break
Lovely hotel with very friendly and helpful staff.
Great breakfast and we ate in the bar every evening - fantastic food. Room was very comfortable with a good en suite which had a great shower. Even though Bala is a little off the beaten track I would recommend this hotel to friends and would certainly book to stay there again the next time we go to Wales
A pleasant stay
Customer service was very good.
We had a pleasant evening in the restaurant although the Cajun chicken and chips was disappointing. Wine was lovely. My partner had stake and chips with beer. His plate and glass were empty so he must have enjoyed them. We then had a lovely time in the bar chatting to the locals. The room was very clean but the furniture was a little tired. I heard they are about to refurbish the Hotel so looking forward to that. Would stay again just a bit disappointed with evening meal. Home made chips wouldn't go amiss!.
Noisy 4 poster bedroom at front of hotel
I paid a higher price for a 4 poster bedroom for a special occassion.
The room was faultless but unfortunately there is no point having a beautiful room, if you are kept awake during the night by the noisy bar across the road. The hotel should reduce the price of the room to compensate for the noise and lack of sleep and guests should be made aware of the noise before booking.
Cant fault it!
Lovely room, friendly staff, great breakfast and a nice place to chill with a book on a rainy Bala evening.
Nice place with lovely character
Couldn't have been more helpful!
We booked the room in Feb as we were visiting the area for the weekend.
On our way up to Snowdonia someone crashed into the back of our car, causing my husband to hurt his neck and we spent the day getting the car back home.
I rang the hotel where the staff could not have been more helpful if they tried. They did not charge me the full price for the room (even though we were not in time for that), and were very concerned for our well being, even with a follow up call.
When we finally get round to coming back up to Snowdonia, I will most definitely be staying here, purely because of their kindness and generosity. Thank you very much. :)