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78% would recommend it to a friend
Excellent service and very cosy hotel.
The man at the front desk was so helpful and a pleasure to deal with as were the rest of the staff, the bar tender even tailored a cocktail to suit.my taste.
Overall a very happy customer and highly recommend to stay here. Once again 5* service and excellent value for money.
Great hotel set in a great location.
Staff very friendly and accommodating. Bedrooms a good size with daily room service should you want clean towels or a top up on teabags. We used the swimming pool daily and we were happy with the facilities on offer. Would recommend this hotel.
Single Night Stop
Hotel staff were attentive and helpful, without being over bearing.
Check in was simplistic with no questions. Car park facility was useful and economic considering the postcode. Check out process was efficient. Overall, an enjoyable stay. We did not eat an evening meal at the hotel as we dined in a local restaurant.
We were lucky to get a deal and I thought it was good value for money, but would have been disappointed with the room size if I'd have paid more.
Having said that the swimming pool was a bonus, but the staff at the pool were not very good at giving us the information we would have found useful e.g didn't tell us about the family room to get changed etc.
Lived up to my expectations!
The staff were courteous, the room was clean and the location good, just slightly away from the lively High Street.
Good value for money for a midweek break. Would stay there again.
Overall good stay
Very good reception staff
Short stay in December on business
Travelling alone is not usually very much fun, however the Clarion Collection Richmond Gate gave me a very warm welcome.
The room was larger and more comfortable than I had expected. The staff were very helpful. The food was outstanding and the pool/spa facilities luxurious. I can't wait to go back. Have already recommended to people and will definitely be returning.
Excellent from desk staff who were keen to ensure we enjoyed our stay, room was fully equipped and the bed and bed linen were of excellent quality, have stayed here before and will again next time we are in town