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71% would recommend it to a friend
Great location, great value, excellent customer service and very comfortable room.
Stayed here following an event on Park Lane.
Hotel was close by and I was very impressed with the customer service upon my arrival. Room was very clean and tidy with all the usual facilities. The cookie on arrival was a nice touch also. Great value for money and a good nights sleep was had. Great little bar area too and reasonably priced too.
Poor service, noisey and dark
a queen room in the basement, very dark, no natural light.
building works next door made for a disruptive stay.
breakfast staff were slow and generally unhelpful, despite the smiles and overall enthusiasm.
Great base and location, just behind Oxford Street - although twin room is very tight.
Not suitable for someone you're not close to!
Great room, staff, and location
We stayed here for a trip to the US Embassy - and the location really couldn't have been better.
It was only about a 10 minute walk and very enjoyable. The staff were helpful, friendly, and very efficient. The room service was delicious. The room clean and large for a family of 3. (We stayed in the "5*" Athenaeum last year for the same reason - the room was half the size of that at Doubletree and a further walk!) Very impressed - would stay again & highly recommended.
A curate's egg (good in part)
My overwhelming feeling was that I paid an awful lot, for a miniscule room and no breakfast, even for London, the pricing seemed over the top.
The bar was struggling to cope with the volume of guests, so that one drink seemed to cause a major effort, and certainly 20 minutes to take an order and finally finish the paperwork, I was getting thirsty. Having said that , a problem with the room was resolved quickly, and the guy on the door was superb, but at that price, and the problems in service (check in, bar & room cleaning), I wont be in a hurry to return.
Very nice hotel
Staff are very helpful and quick to put things right