Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
95% would recommend it to a friend
Quirky, Different Modern Eco Friendly Hotel
The accommodation is of a very high standard, environmentally responsible hotel, staff were dedicated, courteous and very friendly.
A pleasurable experience.
Christmas Party Stay
The reception area was beautifully decorated for Christmas, spacious and welcoming with lots of sitting areas.
We really enjoyed our stay. The staff at reception were very welcoming and helpful. Our room was nicely presented, clean and warm. The furnishings were modern with clean lines. Loved the wardrobe with everything we needed neatly placed inside. The bathroom with walk in shower was spacious and again very clean.
We hadn't booked breakfast but that wasn't a problem and we opted for the continental one. The restaurant was spotless, lots of staff to help you. However the whole experience could have been better. Plates were removed before both of us had finished. Coffee and hot water is on the table for convenience. The choice of food was okay however the bread for toast was not of a good quality and quite tasteless and the pastries were stale. The price of breakfast is expensive and on our experience, not value for money.
Smart modern hotel
Having stayed at 5 star hotels all over the world, I appreciate a good hotel.
When staying at UK hotels, I am often disappointed with service and cleanliness. This hotel impressed me very much and I would certainly use it again. Very clean and importantly, functional rooms and nice breakfast with in pleasant surroundings. 5 stars from me at a 4 star price!
I had 12 rooms booked in total.
Everyone said what a lovely hotel it was. Clean room, huge comfy bed, lovely big showers. Only thing missing in room was a fridge, and hot chocolate for non tea/coffee drinkers. (minor issue) Breakfast was lovely, help yourself buffet.
Check out the Stags in Woolaton Park
We really enjoyed our stay.
The two nights we stayed we ate in the restaurant, the first night was very good but the second night the service was not very good at all. We ordered our drinks and they arrived twenty minuets later. The food the same, they needed more staff.
We chose this hotel because of its location and for my sons visit to the university.
The staff we met were all exceptional and very helpful. The cleanliness and the functionality of the hotel were also perfect for our purpose of a one night stay. We had a twin room which initially seemed quite cosy but was actually fine and the shower room was spacious and clean. The twin room was £59 plus £10 each for breakfast. The menu looked good and varied but we both felt the food was not that tasty and very poor value. For example the steak was £22 and the cheese platter was £9. We thought we would share the cheese platter but there was barely enough cheese for my son so I ate the grapes. We nearly sent it back as we felt we could buy some quantity of cheese for £9 and it was the poorest cheese platter we have ever ordered. The meal for two cost as much as the bedroom with little change from £60, that was for 2 main courses, a cheese platter and 4 soft drinks, not good value. The room may seem good value but with dinner it is double. Having said all that breakfast was good and we would stay again but just eat out for dinner.
Clean, modern accommodation.
Excellent reception staff. Expensive for drinks at the bar. Breakfast ok
Excellent hotel.. Let down by poor customer service
Upon arrival checked in all went well..
Until I checked with my colleague. She had paid and had paid £20 more than I had.. When I had booked both rooms the same with adding a £15 option for breakfast.. This was not charged for my room so I queried it and was told we would both have brekfast... So i asked for the bill to be revised so that we both pay the same. Was told not possible and speak to someone the following day at another department. When brekfast came we went through and gave our room numbers. Just as I thought I was told that my breakfast wasn't included. The lady questioned why I thought it was so I explained the situation that I had faced the evening before with my colleague. She told me to take a seat in the restaurant and would go find out. I was left sitting for almost 30 mins and in the end decided to just get a slice of toast and a glass of juice to keep me going as it had put me off my breakfast. As we left the restaurant I asked if anything had been sorted and the lady just said " oh yeah" it's fine. So I don't understand why she wouldn't come over and tell me to go ahead and get my breakfast and just leave me sitting there.
Not the way I expect to be treated. Will look elsewhere before I go back there. Shame really as its a really clean modern fancy hotel.