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77% would recommend it to a friend
great stay especially with room upgrade, went out their way with extras I'd asked for
Whole stay was great apart from one bit , as when was checking in a male member of staff pulled a female member of desk staff to near the breakfast area and swore at her telling her not to take anymore f***ing food orders.
The problem was that this could be heard by ourselves. Not great customer service on his part at all and i hope will get reprimanded for his behaviour and attitude. Apart from that would recommend the hotel
Nice enough hotel but annexe rooms are quite basic, our shower flooded bathroom and part of bedroom!
I should have realised from the state of the bathroom door and the carpet outside the bathroom door - the bottom of the door was stained and damaged, and the carpet outside the bathroom door was completely stained.
On the first morning there, my short shower managed to completely flood the entire bathroom and the water was flooding out into the bedroom, onto the carpet, under the bathroom door. The shower drainage was clearly completely blocked but the shower tray was so shallow, with no door (just a lip) that it barely contained any of the overflowing water. My husband had to wait half an hour before he could risk having a quick shower. We were in a rush on the first morning so we complained to the cleaner on our way out, asking him to pass it on (to try to get It fixed) and also replace all our towels (which had been used to mop up some of the water!) - he just said "ok". On the second morning, my husband could see the same thing was going to happen. I needed to wash my hair (e.g. have a longer than 2 minute shower!), luckily we have friends in St Albans so we left the hotel at 8:30am and went to their house to shower. When we left I went to the front desk to complain about it, the receptionist was apologetic and did make a note of it but I can't believe nobody has ever complained before, it was SO bad, so why hasn't it been fixed. And there was no offer at all of us going to shower in another room, or of any money back for the stay. As far as I'm concerned, if you book two nights in a hotel room with an en-suite bathroom, you expect to be able to use that bathroom. To not be able to shower, is kind of missing a key ingredient of a hotel stay. I'm sure we were unlucky and not all the rooms are like this, but I think it's very bad that they are still booking guests into this room knowing there is a problem, and to not offer any compensation at all, when your guests have to go elsewhere to shower, is very bad customer service in my opinion!
Clean and suitable room to meet requirements of trip
A very pleant stay
I had a lovely stay, all the staff where lovely, and the hotel was so much nicer than I had expected.
I don't think the website shows how nice the hotel really is. The room was lovely and the bed was really comfortable. I was staying just one night as I has a show the next day, so relaxing was nice and easy, with lots of channels on the tv.
The Aubrey Park Hotel
Nice size room, very clean and lovely location.
Enjoyable, relaxing stay. Good location.
Staff were very pleasant.
We were also able to have our two small dogs with us.
A night at the Aubrey
Clean, comfortable room, friendly staff.
Only meal was breakfast which could have been hotter, but was of good quality. At check-in, we were warned that there was a wedding on and that there would be music until midnight. As a result, we kept our window closed, and it wasn't too bad.
Nice hotel, poor view
We booked the hotel on a last minute bed only rate because it was very reasonable.
The room was satisfactory but small and overlooked metal fencing surrounding a building site. The room was also quite noisy and we could hear every word said in the corridor.
A rather impersonal experience but a good hotel
The hotel is spotlessly clean and the rooms are impressive with bed size in particular very good.
We were however disappointed by the rather robotic and impersonal service from the female members of the front desk - my partner lost her keys in the room and we were charged for their return, I think that the person I spoke to could have been a little more sympathetic - the overall impression was of someone who could not really be bothered about the customer experience.