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Reviews - London City Suites by Montcalm

5

42-46 Chiswell Street, London, EC1Y 4SD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Excellent

All reviews (21)

95% would recommend it to a friend

Cleanliness

Customer service

Food quality

Room quality

Value

  • SAMUEL H

  • September 2016

Montcalm London City Suites: Beautiful Hotel, Bad Night Sleep

I stayed at Montcalm for one night whilst I had work in London.

The hotel itself is beautiful with period features from it's old days of being a brewery. However for the price I was paying I felt it was far too much and have to be honest and say I've had better hotel experiences in budget hotels. Firstly I had to be up for my work at 5am so I wanted to get a good night sleep but found it very difficult to sleep since it seems the restaurant attached to the hotel backs onto it's courtyard, the room had it's original Victorian sash windows, which look beautiful however aren't practical in this case since I could hear people in the courtyard laughing, yelling, chatting until 2am. A problem I have with most hotels I stay in is that there's never enough of those mini milk cartons they put in the rooms, usually however this isn't a problem in most hotels I've stayed in, I go to the front desk and ask for some extras and they helpfully give me some. At Montcalm, I was charged for someone to bring me a jug of milk, all I wanted was a couple more mini milks so I could have a cup of tea when I woke up.

I feel for the price I was already paying for ONE NIGHT, this was ridiculous to be charged for, all other hotels I have stayed in have never charged for extra milk and it would've been cheaper for me to go and buy my own milk from Tesco down the road, which in hindsight I wish I had done. So despite the (what I feel was) overcharging for milk and the noisy-until-2am courtyard outside my window....the staff were friendly the building was beautiful and the interior design was fabulous, but I will not be staying here again. This may be better suited for people who aren't needing to be up early for a job or work, but would be perfect if you're planning for a night out.

  • Charlotte C

  • September 2016

Beautiful and comfortable room

Stunning reception area.

The bed was very comfortable, the bathroom was chic and modern and we had all the facilities we needed. Lovely design. The service was great. We were upgraded when we arrived and the staff were polite and professional. We ordered room service but unfortunately there was a problem in the kitchen that night. The staff were very apologetic and offered us free snacks and drinks, which was a nice touch. A good stay. Just around the corner is the Barbican and some nice restaurants, so the location was convenient. I will keep it in mind for future trips.

  • David Viva

  • July 2016

Best stay in London

Booked last minute, staff were extremely polite and accommodating, upgraded my room.

Room was decently sized and immaculate, bathroom/ wet room was fantastic. Out of the many hotels I have stayed in, this was definitely a cut above the rest. Hiral (front of house assistant manager) took time out to see how my stay was. Overall I was extremely impressed. I will be staying here again on my next trip to London.

  • David T

  • January 2016

London City Suites by Montcalm

The helpfulness and friendliness of the staff certainly could not be faulted and I actually felt like an honoured guest.

The room itself was quite small (it was indeed a single room whereas I had been expecting a double room for single occupancy. The single bed was however very comfortable and the room and it's en suite facilities were extremely clean and provided everything required for my stay. I would certainly be happy to stay there again although I think I would if necessary pay a little more to have a double room for more space

  • Julie C

  • October 2015

City Hotel

This was a luxurious 5* greeting and reception.

Staff couldn't be more helpful. Room was compact but well appointed. Bed was rather too high off the floor, for a person of 5'2" to climb on to ,and it made it seem small although it was a full double.

  • Edward O

  • June 2015

Peace and quiet in the city

Great friendly service and a wonderful location in the heart of the city.

Highly recommended.

  • Mark C

  • April 2015

Excellent Stay

Great hospitality throughout the whole duration of our stay.

The room was superb quality, with excellent facilities and extremely clean!

  • Eric B

  • April 2015

Beautiful hotel

Excellent staff and customer service.

  • Nigel G

  • April 2015

London City Suites

Excellent stay.

  • Stephen T

  • March 2015

Perfect

Clearly a lot of thought and effort is behind this excellent hotel.

Top marks for the staff training. The rooms are not too small for a London hotel, with quality fittings......and everything works. Dinner in The Jugged Hare was magnificent (despite the cost) and the service from Victor was perfect.