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83% would recommend it to a friend
We chose the Holiday Inn at Wakefield for a weekend break because it's near the Yorkshire Sculpture Park.
It was easy to find, good value for money with friendly & helpful staff. We had a double room which was tiny - literally a couple of feet on either side of the bed. Having said that, the bed was comfortable and we slept well. The buffet breakfast was good with a selection of fresh fruit and the usual cooked choices. The coffee was tasteless.
Response from hotel
Dear William P,
We appreciate you taking the time to share your feedback regarding your stay with us. We give the utmost importance to our guest comments as they help us improve, and continually provide the best guest experience possible. It is nice to know that you found our staff efficient and friendly. However, we are regret if the room received fell short on your expectations. We have shared your comments with the hotel management and we're confident that necessary actions will be made, in order to achieve complete guest satisfaction.
Thank you for staying with us and we hope to offer you a more pleasant stay in the future.
front desk staff
no information about lifts or just not interested in giving information relevant.
just pay here rooms on 2nd floor round too right upstairs. very little milk in room had to ask for more.room was cold no heating had been on till we got in room on a cold wet day.room was small
Response from hotel
Dear I Parker,
Thank you for taking a moment to tell us about your experience at our property. We rely on guest feedback as this will allow us to improve wherever possible. Our goal has always been to provide our guests with the best hospitality service and it is with regret to learn that we were not able to meet your expectations with regards to your room accommodations and customer service. Please know that this is not reflective of IHG's high standards. We have taken note of your comments and shared them with our
management team to review the procedures we have in place and make necessary improvements accordingly.
Once more, thank you and we look forward to having an opportunity in the future to provide you a more seamless experience.
Had 2 good nights sleep and great full English breakfast with very friendly staff at hand
A very good three star hotel,Good customer service and all very friendly,
Just one complaint our non smoking room smelt of stale tobacco as we arrived late we did not want the hassle so didn't complain needs to be looked at.
It has never happened before at this hotel.