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Reviews - Holiday Inn KENILWORTH - WARWICK

4

Abbey End 212, Kenilworth, CV8 1ED

Price From 151.88 AUD

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (7)

71% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Jane C

  • February 2016

Family get together

Staff very friendly and room clean and comfortable 9 of us got together for meal in the much advertised marco Pierre White restaurant and all were very disappointed.

The food was over cooked and very ordinary. The waiters were very attentive and listened to complaints but it is a long time since we have had such a poor meal. Eat elsewhere if you go to kenilworth

Response from hotel

Dear Jane C,

Thank you for taking the time to write a review about your stay with us. We are hospitality professionals who pride ourselves on delivering world class experience, however, it appears we fell short of your goal on your visit. We regret that your dining experience was less than satisfactory. In spite of this, we are glad that you found our staff to be friendly and our rooms to be comfortable.

Your feedback is troubling and will surely be looked into. Rest assured it will be reviewed and most certainly be forwarded to the appropriate departments to ensure similar situations can be avoided in the future.

While we understand that your stay was not 100% satisfactory, we hope to have another opportunity to provide you with a much better experience.

Sincerely,

Joel,

IHG Care

  • Olive G

  • December 2015

Excellent weekend break !

The hotel staff are friendly and efficient.

We enjoyed the Starbucks on site and although we didn't use it there is a Marco Pierre White restaurant. So you don't have to leave the hotel but it's location is perfect for this lovely town with interesting shops, restaurants and cafes. Almost forgot there is a nice bar in the hotel too . Perfect for a break and at a reasonable price too.

  • S Riding

  • December 2015

3rd time stayed at Holiday Inn, Kenilworth

  • sally m

  • May 2015

great last minute arrangements

Really enjoyed our stay.

Everything was clean and well presented. The food was excellent. The beds were very comfortable.

  • William E

  • March 2015

Overview of hotel

Lower than expected standards of a Holiday Inn.

Room adequate but limited space. Absence of a television in the bar meant leaving the venue in oreder to watch a rugby international elsewhere. Staff very helpful

Response from hotel

Dear William E,

Thank you for taking the time to write a review about your stay with us. I am happy to read you found our staff commendable. Please accept our sincere apology for the dissatisfaction you experienced with our amenities. We appreciate your feedback which will help us improve our service and accommodations for each guest. We hope you give us a chance in the future to show you how great our hotel is.

Sincerely,

Zelyn,

IHG Care

  • Shirley B

  • March 2015

Lovely overnight stop

Good value, lovely clean room.

Helpful staff. Only negative was disorganized breakfast,.tasty food, but seems staff shortage, queue for breakfast items. Shame no pictures of beautiful kenilworth in restaurant, instead numerous photos of 'famous' chef..shame meant hotel could have been anywhere in the world!. hotel very good, would stay again.

  • Michael Singer

  • January 2015

Was upgraded to executive room which I was highly pleased with, like having your own office away from home.