Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.
91% would recommend it to a friend
Jolyons @ No. 10
Nice and helpful staff, lovely rooms, breakfast looked great but unfortunately was'nt included.
Nice and quiet Hotel Bar. Conveniently located right next to the National Express Busstation and at the edge of Sophia Gardens. Just a short walk from Cardiff Castle and the City Centre.
I found the hotel on Late Rooms after a last minute decision for a short break in Cardiff and whilst the pictures on the website looked nice I was cautious in expecting too much for what I thought was a reasonable price.
In regards to its location I thought it was perfect - the hotel was within walking distance of Cardiff Castle, and the city centre too. The staff were welcoming on arrival, and very helpful in suggesting places to visit and ordering a taxi was no trouble at all. The bedroom was a pleasant surprise - whilst very warm (there was an air con unit but it didn't work very well), it was beautifully decorated, had a very comfy bed, and a stunning bathroom. The staff at the hotel were happy to look after our baggage after we had checked out, as we were off to spend the rest of the day shopping before heading home. I would not hesitate to recommend this hotel, and would happily stay here again.
An enjoyable stay in a good location.
The suite was spacious, though the bathroom,which made good use of the available space, was small and had a plunge pool rather than a bath.
The room was very clean and well equipped, but did lack the bathrobes which were advertised as being provided. Breakfast was good and plentiful. Location of hotel was great - being walking distance from the castle and city centre. Limited car parking, with very tight spaces for manoevering, though there appeared to also be some car parking available on the street. Service was generally good though at checking in there was some debate about the payment terms for the room ( which had been pre-paid through Late Rooms). Overall an enjoyable stay and we would happily stay again.
Jolyons @ No. 10
Was greeted at reception by a very charming and polite young man who booked us in and showed us to our rooms.
The rooms were large and clean and the bathroom was exceptional we had asked at reception about evening meal and was informed that they served a lovely 3 course or 2-course evening meals and was even shown a menu. After a shower and a rest we went to eat AND that's when it went downhill we found the bar/restaurant very busy we found a table but no chairs my daughter went to seek them out and returned with several chairs my sister went to order drinks and asked about the evening meal where she was told "I will ask chef if he can cook you something". and then promptly forgot about us after 30 mins my daughter approached the reception and asked what has happened was dinner still being served the young man was quite confused and said he would get it sorted. 35 mins later still nothing so we left and got a taxi to another restaurant where we were lucky to be able to find a warm meal and good service. we returned to the hotel after a lovely meal and had a glass of wine before retiring but still felt a little put out and disappointed that we customers who where guests staying at the hotel had been treated in such a manner and hadn't even received so much as an apology. They need to employ more staff as these poor men were embarrassed and far too busy to run an exceptionally busy bar and restaurant. Just felt the whole evening a waste of time and money will stay elsewhere from now on.
Enjoyed our stay and much prefer small hotel to large multinational hotel.
Staff friendly and accommodating. Limited parking on site so be aware that you may have to pay for overnight parking although staff managed to fit us in. Breakfast very good. Short stroll to the city centre, Cardiff if very compact all sights are in easy walking distance. If travelling by national express coaches it is ideal because station is in park behind property. We would stay again if travelling in Cardiff.
Great place to stay
Hosts were very accommodating.
Place very nice. Only minor issues were odd scent of very tight parking.
Great stay at Joylons
Joylons @ no.
10 was perfecto lace to stay for a city break in Cardiff with walking distance from the town . Friendly staff and a clean room at a reasonable price highly recommended.
One night stay
Everything was lovely ,had breakfast which was brilliant, lots of lovely hot water for the bath, excellent customer service.
Room too hot though and needed a view more finishing touches, maybe a colour on the wall in the bedroom and a picture.
Jolyons @ No. 10
Very helpful and friendly staff.
Fabulous service from amazingly helpful staff.