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73% would recommend it to a friend
First class accommodation and first class staff.
They cannot do enough for you. Would definitely stay there again.
Excellent! Highly recommended
Excellent service, great hotel and great location.
Would definitely recommend. Staff and rooms were excellent!
One of the best hotels in Maidstone and definitely my first choice when it comes to staying over for a few nights.
Each room is like a piece of art, giving you a sense of comfort, a sense of being at home but at the same time relaxing. The food was absolutely delicious. I will definitely recommend this hotel to my friends and family.
We stayed here to be close to the night life in the town centre, fab location, lovely presented property would definitely stay here again.
The bed was a quiet small but comfy and could look at the toliet system as very noisy but apparently from that and they arent complaints just minor points I would 100% recommend the hotel
Staff very good ,room very small ,shower tray chipped,grouting black in some places,very noisy at night.
Would Not Stay There Again.
Bistro style stay no frills
Surprisingly good place for a night stay .
We had a late pm dinner , which was excellent couldn't fault quality
Our room was a tad noisy from road , but reasonably comfortable . Lots of atmosphere , would go back .
Great little hotel in the centre of Maidstone, 8 mins walk from station.
Very friendly helpful staff. Good value for money and comfortable rooms.
Maybe I was just unlucky with my room, generally good hotel, but terrible nights sleep.
Overall the hotel was of a good standard - looked fine, but could do with perhaps a little more attention to detail/fine tuning.
(eg.. my kettle cord didn't actually reach the plug socket!)
Customer service was mixed - when I first arrived staff seemed friendly and helpful. However at check-out, I felt much less valued as a customer: Having had a terrible nights sleep due to some persistent noise, which sounded like pipes creaking/banging, in my room, every ten minutes.. I waited to be asked how my stay had been.. I wasn't asked.
I'm not one for complaining, but I thought I should at least tell them about the noise, so they might investigate it further. I felt my comment wasn't taken seriously - not only did he not seem apologetic/even concerned that I had had a terrible nights sleep, he also dismissed my suggestion that the noise had sounded like pipes, telling me point blank that it wouldn't be that. I was only trying to suggest they investigate the noise, to avoid anymore unhappy customers in the future.. he said they would look into it, but in a way that suggested they probably wouldn't. Other than that, the room was clean and warm, and fine for a night.
staff friendly and helpful.accomodation comfortable and clean outside areas lovely.food excellent.
Close to shops, clubs, rivet boat.
A great hotel
Attentive staff, lovely room, great room service, excellent cocktails and exceptional food!