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78% would recommend it to a friend
Great hotel - shame about the staff
This hotel is lovely, very modern, great view, nice extras like shaving kit, nespresso coffee machine etc.
But the welcome was awful. Reception desk initially empty - so went o another desk where a grumpy guy was sitting, no smile, no welcome, directed me back to the reception desk saying that someone was coming. A guy did emerge, very distracted, again no smile, no welcome, then ignored me and started sorting out a taxi along with another member of staff who was also sorting out the taxi for a person at the bar which was at the other end of the lobby - this was weird. Then when he got to me asked for my name twice and then stared at the screen forever. I then asked if I had prepaid or not as I had booked with Laterooms. He couldn't understand what I was asking him and then suddenly another guy popped his head out the door behind reception and said I had not prepaid. Again no smile no welcome - said it in a way that made me feel I was trying to get a free room. Then the first guy checked me in and then offered me a complimentary drink which was at the end of the reception desk. This all felt very weird. It was as if whoever was in charge was trying to make the check in experience great added in the nice touch of a complimentary drink as icing on the cake ....but the forgot yo bake the cake - because the basics were so poor. The staff need training. At checkout the experience was a bit better but agin distracted staff who stare at the computer screen (is the system very old and cumbersome or something?) rather than interact...they did ask if everything was ok with my stay but without any eye contact - it was as if it was part of a tired old script rather than genuine customer care so I said 'fine''. Overall lovely hotel but the staff need attitude training.
Good hotel, but....
This is a good hotel, with my only criticism being over the room service meal: this was at best warm rather than hot.
Central location near to transport links
This hotel is a short walk from Waterloo station and the Imperial war museum.
It is clean, bright and the lobby smelt fresh. I loved that the windows opened too- quite a rarity in hotels it seems.
Central and convenient
Very nice hotel and close to everything whilst being quiet, twin bed room was a bit cramped as beds were actually together - fortunately I was sharing with a very close friend!
Everything good except towels and bed sheet did not seem very clean, stains on towels etc also ordered a double room but it had twin beds pushed together which would be fine except they kept sliding apart and I kept falling down the crack.
Finally just a bit disappointed the terrace bar (main reason we chose hotel over another) was only open from 530pm until 9pm so we didn't get to use it.
Good breakfast, clean rooms, and a quiet area to stay in not too far from the Southbank.
A bit of a walk to the tube though.
Stayed here for one night had an enjoyable stay ,this is in my view a proper 4*
Very nice hotel friendly staff and the rooftop bar is something else.
Didn't eat here so can't comment on the food .my only bug bear is the lack of parking but not the hotels fault because it didn't advertise parking.
Modern & stylish hotel with well equipped rooms & a fabulous breakfast offering.
Astonishingly the local council will only allow 10 people onto the rooftop bar at a time so one of the best features is difficult to use . If you need to be near South Bank then this is a great option.
Great stay yet again
I have stayed at this hotel a number of times now.
I choose it as the rooms a very clean, well appointed and comfortable. The breakfast is about the best I know at this level, the choice is amazing. Also as a business traveller I feel very safe and secure in this hotel.