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86% would recommend it to a friend
From the front wow.
From the back yuck. The deluxe rooms overlook the River Thames some with balconies, the ordinary room overlook the back. My room was very dark in June do hate to think what it would be like the December. The room was clean and functional. Would I return, maybe as last choice or maybe not. Looked to book 2 nights later as usual places all fully booked (was Royal Ascot week) and boldly wanted £160 a night for and standard room - scandalous.
Response from hotel
Dear Mr. Farr,
Thank you for taking the time to write a review about your stay with us. We would like to apologize for falling below your expectations regarding some of our rooms. Reviews like yours are very valuable as they enable us to target areas we need to improve on. Rest assured your feedback will be forwarded to the appropriate departments for evaluation.
We value you as our guest and hope to accommodate you again for a chance to provide you with a much better experience.
Holiday Inn London - Kingston South
The staff did everything perfectly, I just struggled to understand them.
The noise from the adjacent bar area was a barrier to being able to hear the reception staff clearly. Cannot fault the presentation and cleanliness. The only down side was poor coffee (Nescafé) sachets and a cracked mug, oh, and no biscuits. Having stayed in many hotels for work I took the precaution of taking my own coffee. Value for money is relative, it was expensive compared to the last (Travelodge) hotel I stayed in but it wouldn't put me off using that Holiday Inn again.
quiet comfortable stay
Cannot fault it
Apart from the room being a little small (compared to the ones on the website) everything else was excellent.
Response from hotel
Dear Elizabeth D,
Thank you for your recent stay with us and reviewing our property. Please accept our sincere apologies for falling short of your expectations particulalry with the room size. I assure you that every comment, no matter how small, is taken very seriously. We hope to get a chance of hosting you again and show you how great our hotel is.