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Reviews - Southbourne Guest House


34 Massetts Road, Horley, RH6 7DS

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.

Very Good

All reviews (15)

93% would recommend it to a friend


Customer service


Food quality

Room quality


  • Paul Heybourne

  • March 2015


After booking my accommodation i was not going to arrive until 2245.

I called and nothing was a problem. I was shown to my room which i would have paid double for. Everything about this place left me thinking that i will come back, even the next morning with an extensive choice of breakfast. Nothing was too much trouble for these people.

  • John C

  • February 2015

Very Good

Clean, very friendly, excellent value for money.

Will stay again

  • Bonny Massarella

  • January 2015

Great value.

Clean, friendly and really convenient for Gatwick.

Would stay again.

  • Oliver P

  • January 2015

Decent enough hotel but some minor annoyances

This hotel was OK, I found the allocated tables and waitress service at the continental breakfast a bit much - I would rather just have self service with a member of staff on hand in case of any problems, I think I can manage to toast my own bread.

I was a bit annoyed at the hotel taking a deposit from the card I booked with and then taking the money for the stay without me being there - its a good job I did not want to pay with a different card or cash.

Other than that the hotel was clean, warm and quiet and my room was more than big enough.

  • Yvonne C

  • January 2015

Two night stay for local training course

I cannot fault this little hotel.

Tony greeted me on the Friday night with plenty of information about where I could eat an evening meal, my bags were taken to my room, which had a devine four poster bed, not what I was expecting for a "cheap single room" that I had booked last minute. Breakfast was continental and perfectly adequate, Tony saw to my needs as a Wheat intolerant diner by providing gluten free bread and gluten free cereal. A taxi was ordered for my second day at the course and Tony picked me up in person that evening (a courtesy car is run to the airport in less busy times). A fantastic little family run B&B, with lovely clean rooms and a personal service like no other.