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Reviews - The Clayton Hotel Belfast

4

22 Ormeau Avenue, Belfast, BT2 8HS

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Customer Reviews

Our reviews are from genuine LateRooms.com customers. We verify that the customer has stayed before leaving a review.

Good

All reviews (6)

33% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • Conor Lavery

  • November 2016

Weekend stay

Excellent room and superb front of house service.

  • PATRICIA M

  • December 2015

leisure stay in clayton belfast

Service was good.

Only ate breakfast and it was good but coffee served as soon as you sit down, did not offer refill suppose I should have asked. I stayed in this hotel maybe 12 years ago and was nice then. But bedrooms have not changed could do with updating. I certainly think in terms of price and comfort of bedrooms other hotels in city are ahead of the game.

  • Rachel Kidd

  • December 2015

Weekend stay with family

We stayed for one night so we could go to the Christmas Market and St Georges Market.The room was clean and of a good size for 4 of us.

3 of us had a reasonable sleep but unfortunately my 11 year old daughter who was on the sofa bed and not the camp bed had a very uncomfortable nights sleep because it is rock hard. Had I realised this I would have let her sleep with us on the bed which would not have been ideal either. We enjoyed the pool but the changing rooms and showers could do with updating because it was hard to find a shower that actually worked and there was a bit of a smell from the drains.

  • Peter M

  • July 2015

Very poor value for money paid 175 pounds worth probably 80 pounds over priced! Rooms dated

Bar staff could try to engage better with the customers

  • Jonathan C

  • May 2015

Holiday Inn Belfast

The hotel was nice, staff were fine, food was fine.

The fire alarm though totally ruined it. It was sounding every couple of minutes for a few hours at night. I lost count of how many times this wakened me. Totally ruined this hotel for me. Though I'm sure its not a regular thing.

Response from hotel

Dear Jonathan C,

Thank you for taking the time to express your thoughts and concerns. It is nice to know that you regarded our staff to be nice and food to be fine. On the other hand, it is regrettable that the fire alarm went off during your stay. Please accept our sincerest apologies for any inconvenience these aspects have caused.

We thank you for bringing this into our attention as the feedback we receive from our guests like you, enables us to target problem areas and take the necessary actions to improve our guest services.

Once again, thank you for taking the time to contact us. We value you as our IHG Rewards Club member and we hope you will consider us again and see the improvements made.

Sincerely,

Dianne,

IHG Care

  • Paula H

  • April 2015

Sleepless in Belfast

We happily booked our third visit to the hotel as the two previous visits were very pleasant.

Sadly our latest stay was far from relaxing. Having asked for a quiet room we spent our first night sleepless surrounded by rooms occupied by a carousing hen party. In the morning the reception desk assured us that the experience would not be repeated as the party was leaving that day. Why were we placed in that room when requesting a quiet room. The sheepish answer was that there were no other rooms available.

We've always enjoyed using the gym on past visits but this time much of the equipment appeared non- functional. Some staff were helpful and welcoming but again in contrast to the past, other staff seemed disengaged. It gives us no pleasure giving a previous favourite such a lukewarm review but it seems pointless paying for a bedroom where no sleep is possible.

Response from hotel

Dear Paula H,

Thank you for your feedback and for choosing our hotel again. We certainly apologize that some of the equipment in the gym does not work. Rest assured that these issues will be looked into. The feedback we receive from our valued guests, like you, enables us to target problem areas and take the necessary actions to ensure similar situations can be avoided in the future. We appreciate the candid feedback we receive and welcome any opportunity to improve.

Sincerely,

Karen,

IHG Care