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Reviews - DoubleTree by Hilton Hotel London - Islington

4

60 Pentonville Road, London, N1 9LA

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Customer Reviews

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Very Good

All reviews (21)

95% would recommend it to a friend

Cleanliness

Customer service

Family

Food quality

Room quality

Value

  • richard w

  • December 2014

A great 4 night stay

I was originally planning to stay at the Strand Palace for 4 nights to celebrate my wife's 30th as we had stayed there before.

However, confusion over the accommodation of our 3 yr old meant I had to cancel look elsewhere at the last minute. So the Double Tree Hilton stepped in. I had email conversations with the manager Alexandru and they were more than happy to accommodate us all in a suite which was many hundreds of pounds cheaper than the Strand Palace. Ok it was further out of town than I would have liked. But it was very close to Kings Cross station where we were arriving and departing from so we had to make quite a few taxi journeys that we wouldn't have had if were staying in the West End. I am a wheelchair user and the hotel was excellent for access. The staff made us and my daughter feel so welcome. They took the time to chat to her each time we came back from a day out and gave her their famous cookies. The suite was very big which was excellent with a wheelchair, pushchair and luggage. large smart tv that we could miracast films from our phones to. Complimentary WiFi and access to the executive lounge was a nice touch which meant free complimentary breakfast and canapes/drinks in the evening.We did not make use of the fitness centre. The food in the restaurant and executive lounge and indeed room service was superb. The rooms and everywhere in the hotel were spotless. As a nice touch they provided a complimentary room serviced breakfast for my wife on the morning of her birthday and after we returned from seeing a West End show they brought her a complimentary bottle of champagne to the room.

Well done Double Tree a fantastic 5 day break. We saw 2 west end shows, the Eye, London Zoo and more and the staff were always offering help and advice on other things to see and do

The money saved from the booking at the Strand made up for us having to use more taxis. The location for sightseeing is not ideal for a wheechair user but for people who can use buses/tubes it is a great value place to stay, a bit of luxury at a great price!