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Reviews - Pier House Hotel


The Pier House Hotel, Harbour Front, Charlestown Road, Saint Austell, PL25 3NJ

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Customer Reviews

Our reviews are from genuine customers. We verify that the customer has stayed before leaving a review.


All reviews (4)

100% would recommend it to a friend


Customer service

Food quality

Room quality


  • Elaine T

  • July 2016

Relaxing and fabulous views

Lovely location and views across harbour good quality food and service.

  • John M

  • September 2015

A Little Gem in a Lovely Setting.

I was in room 29 in the annexe.

A single room with no sea views, but step out the front door and you have lovely views over the harbour. Plenty of activity in the evenings watching locals jumping from the harbour walls, the local rowing club out practising and anglers hoping for a catch. The room is clean and has all the usual facilities. Shower has plenty of hot water and a good pressure, though is a little on the narrow side. Maybe it says more about the size of me, rather than the shower cubicle. Towels are replaced every day. Bed is comfortable and I had a good nights sleep. The only gripe I have is phone and tv is a bit hit and miss. Even David Cameron, when on holiday in Cornwall complains, but has yet to sort it out. Staff are lovely and friendly as well as being very helpful. Food is very good and very plentiful. Didn't eat in the main restaurant, but in the bar. Breakfast had a good choice and staff were very attentive and efficient. The Eden Project and the Lost Gardens of Heligan are not too far away as well, as some National Trust properties which are well worth a visit. I really enjoyed my five night stay here and would definitely return.

  • Anna P

  • June 2015

Pier House Hotel

Lovely hotel, friendly staff, lovely location, immaculately clean bathroom -very impressed!, good shower pressure, only drawback was that the bed and pillows were extremely soft and therefore not suitable if you suffer from backache!

  • Neil B

  • May 2015

Lovely stay! Great location

Room and en suite was excelently finished, spacious and immaculate.

Food was exceptional and staff genuinely helpful, although a short stay we will definitely come back for longer.