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89% would recommend it to a friend
Last time we stayed was better, but still good!
Me and my partner stayed here the other night, when I arrived I was welcomed by a lovely reception lady who asked me for my booking details which I then gave her.
I had booked through laterooms because it was easier for me to do, I asked if I could get a better rate as I have stayed before but the lady on reception didn't seem very receptive to this and continued to process payment as it had been offered in my booking. I was then took to my club double room, last time I stayed I was in a downstairs room which was a decent size and it had a bath but this time I was in a tiny room without a bath. I feel with the amount of money I had paid in the end with breakfast, I should have received a better room, was a little disappointed with the service on reception and the room size, as last time I had come I had a much better room and felt more treated better. The customer service lacked a little bit, my partner had some belly problem so at like 3am I rang down to ask if you had a hot water bottle but the person who answered said they didn't have one but then rudely told me how to boil a kettle. When I first got in I hadn't booked breakfast but then I rang down to book it but again quite rudely she said I had to come down to pay and book breakfast, it was like I wasn't trusted even though I had been before. We will be booking again in the new year, but we will be requesting the first room we had. Never want to be in the same room this time ever again. In the morning, when breakfast came - as usual we were very pleased although I had to ring down to get some milk as it was not provided when the breakfast came up. All in all the stay was ok, but was better last time we stayed.
Really nice hotel
Locely hotel and great staff.
My room was very nice although it was in the underground level which I would avoid if I were to stay again. The room was very clean and modern.
Last minute need to stay somewhere central.
Clean, working, comfy room. Pleasant service, no complaints.
Great choice booked at the last minute
Good quality hotel a few minutes walk from Paddington.
Ideal for me to stay the night then get an early train out of Paddington. Stayed in a basement Club room which was a reasonable size and very good condition.
Many thanks to Liz, the Duty Manager.
Just wanted to say a big `Thank you` to Liz, the Duty Manager, who took me to the hospital and stayed there with me to ensure I get seen by the doctor.
I am not sure what would have happened without her help. Amazing people like her not only help others, but also bring more satisfied customers to this establishment. Will definitely recomment the hotel to others, mainly because of her, as she is clearly a gem in this hotel. Lots of love.
It's a nice hotel with good staff.
The room was really good a bit small for the money but the hotel is close enough to go anywhere in the city centre without traveling a lot!
Park Grand Paddington Court
It was a great hotel for the money.
The location was great and everyone was really friendly. Our room was pretty small, but it was clean, modern and comfortable. We weren't in the room too long but it was perfectly fine and I was happy with the price I had paid for the two evenings.
An easy stay
Great little room in great location
the 'delux' room was v small - but perfectly formed - but in central London, space is a premium so I don't expect much and was grateful for this really - at the price which was very reasonable.
(I wouldn't like to see how small the 'compact' room was tho!) room was clean and smart looking. the little kitchenette was a real added bonus. Was a little conscious of neighbour noise so kept TV down low. It was also nice to have a room in the block opposite the hotel main entrance with its own entrance as it felt you kind of had your own pied a terre and was nice and more private/quiet. staff were very friendly and helpful - bought up more tea bags quickly and cheerfully. Location was really good; easy to find, not in congestion zone, very quick walk to the tube (Lanc Gate) or other way to Paddington.
Lovely hotel but
Lovely hotel but the room although lovely aswell was just abit to small, from end of bed to wall was less than a foot had to climb over bed to get to dressing table apart from that it was lovely.